Job Description
Company Description Francis Law Center is a dedicated U.S. immigration law firm founded by Dr. Jae Francis, offering expert legal representation in all 50 states. With offices in Chicago, Schaumburg (IL), and Madison (WI), the firm focuses on Family-Based Immigration, Humanitarian Visas, and Removal Defense. Dr. Francis, a former university professor with a PhD, combines academic expertise with hands-on legal acumen to advocate passionately for clients. Guided by a commitment to providing peace of mind, Francis Law Center supports individuals navigating intricate immigration challenges. Se habla Español, and consultations are available to help clients take their next steps with confidence. Role Description This is a full-time hybrid role located in Chicago, IL, with flexibility for some remote work. The Bilingual Client Intake Coordinator will be responsible for overseeing the intake process for potential clients, conducting initial consultations, managing client communications, and maintaining accurate client records. The role requires delivering compassionate and efficient support to individuals seeking immigration guidance, assisting with documentation, and coordinating with attorneys to ensure client needs are met. The coordinator will also assist in maintaining a professional and welcoming office environment. Qualifications Proficiency in English and Spanish, with strong written and verbal communication skills in both languages Excellent organizational abilities, attention to detail, and time management skills Experience with customer service, client communications, or related roles Comfortable using intake systems, data entry tools, and productivity software Background or familiarity with immigration processes and legal services is highly beneficial Compassionate, professional, and able to work effectively with individuals facing challenges Bachelor's degree or equivalent experience in a related field Ability to work both independently and collaboratively in a hybrid work environment