Job Description
About Us:At Wellington Capital Partners, we pride ourselves on delivering exceptional service and maintaining strong relationships with our clients.As we continue to grow, we're looking for a dynamic Collection Agent who thrives in a collaborative environment.If you're someone who is empathetic, solution-oriented, and can communicate effectively, we want to hear from you! Role Overview:As a Debt Collector, you will be an integral part of a supportive, high-energy team dedicated to helping clients resolve outstanding balances while maintaining a positive reputation for the company.You'll handle inbound and outbound calls, work with customers to understand their situations, and provide clear solutions in a compassionate yet professional manner.Key Responsibilities:Team Collaboration:Work closely with other team members to share strategies, insights, and resources for achieving collective goals.We believe in teamwork and mutual support to tackle challenges and improve results.Customer Engagement:Initiate respectful and empathetic conversations with customers to understand their financial situation and find workable solutions for repayment.Negotiation & Resolution:Use your negotiation skills to set up payment plans, arrange settlements, or explore other viable solutions while ensuring both client satisfaction and company goals are met.Record Keeping & Reporting:Maintain accurate records of all customer interactions, agreements, and payments.Ensure compliance with company procedures and legal regulations.Problem Solving:Identify challenges, provide proactive solutions, and work with the team to continuously improve processes and results.Continuous Learning:Participate in training and development programs to stay up to date with industry regulations, best practices, and team protocols.What We're Looking For:Bilingual SPANISH/ENGLISH:Must be fluent and proficient speaking, reading, and writing both Spanish and English.Experience:Previous experience in collections, customer service, or sales is a plus but not required.We value a positive attitude, a strong work ethic, and a willingness to learn.Communication Skills:Clear, confident, and empathetic communication with customers and team members alike.Team Mindset:A natural collaborator who thrives in a team-oriented environment.You'll be working alongside passionate colleagues who share a commitment to achieving common goals.Problem Solver:Ability to think on your feet and find solutions that work for both customers and the company.Goal-Oriented:Strong drive to meet and exceed performance targets while maintaining professionalism and compliance.Why Join Us? Supportive Team Environment:Work in a positive, encouraging environment where your success is celebrated as part of the team's success.Competitive Compensation:Enjoy a competitive salary, performance-based bonuses, and a comprehensive benefits package.Growth Opportunities:We're committed to helping you grow, whether that means moving up the ladder or expanding your skill set.Work-Life Balance:We understand the importance of a healthy work-life balance and offer flexible scheduling options to support your personal life.Training & Development:Receive ongoing training and development opportunities to enhance your skills and advance your career.If you're ready to make a difference and be part of a dedicated, supportive team, we'd love to meet you! Apply today to join Wellington Capital Partners as a Team Player Collection Agent and help us drive success through collaboration and customer care.Wellington Capital Partners is an equal-opportunity employer.We celebrate diversity and are committed to creating an inclusive environment for all employees.Job Types:Full-time, Part-time Pay:$18.00 - $25.00 per hour Benefits:401(k) Paid sick time Paid time off Paid training Ability to Commute:Hamburg, NY 14075 (Required) Ability to Relocate:Hamburg, NY 14075:Relocate before starting work (Required) Work Location:In person.