Job Description
AppleOne has partnered with a Sheet Metal Manufacture in Chino, CA.to assist them in hiring a bilingual English and Spanish CSR to join their team.Job Title:Customer Service Schedule:Mon-Fri 8am-4:30pm Pay Range:$18-$22 per hour Location:Chino, CA (100% onsite) We offer:Collaborative, team-oriented work environment Opportunity to make a meaningful impact on customer satisfaction Stable role with a company that values quality, service, and teamwork Overview:Seeking a friendly, detail-oriented Customer Service Representative to join our team.Our customer service staff are the first point of contact for our customers and play a critical role in delivering the high-quality service we're known for.This position works closely with sales, production, shipping, and management to ensure accurate communication, smooth order processing, and exceptional customer experiences.If you enjoy problem-solving, working as part of a team, and helping customers succeed, we'd love to hear from you.Key Responsibilities Customer Support & • Communication Answer incoming customer calls and emails in a professional, helpful manner Provide information on product pricing, availability, and order status Coordinate with production and shipping to ensure accurate, up-to-date customer information Provide copies of Proof of Delivery (POD) documents as requested Order Management Enter customer orders into NetSuite ERP Confirm delivery dates and shipping methods with customers and internal teams Review orders for accuracy and send confirmations to customers Delivery & • Scheduling Prepare and distribute daily delivery schedules to internal teams Participate in daily scheduling meetings Proactively notify customers of delivery timing or potential delays Make outbound calls to customers with next-day delivery time windows Communicate special delivery instructions to shipping Returns & • Issue Resolution Document delivery discrepancies, including shortages, overages, damaged or incorrect items Create RMAs, sales orders, and credits as needed Communicate resolutions clearly and promptly to customers Quotations & • Administrative Support Prepare and email price quotations for standard products, including lead times Assist with filing and organizing quotations, sales orders, and invoices Support other team members with additional tasks as needed Qualifications & Skills 1year of recent experience working as a Customer Service Representative within a manufacturing environment Bilingual English and Spanish Strong communication and customer service skills Excellent attention to detail and organizational abilities Ability to multitask and work collaboratively in a team environment Comfortable working with order entry systems and spreadsheets (NetSuite ERP experience a plus) Professional, positive attitude and willingness to learn Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here:https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf The pay transparency policy is available here:https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.We are committed to working with and providing reasonable accommodations to individuals with disabilities.If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.AppleOne participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program.https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance.For Los Angeles, CA applicants:Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.#1056.