Job Description
Finding a Hybrid job that fits your lifestyle isn't always easy. That's where Kelly comes in. We're seeking a Bilingual Customer Service Representative (Call Center) to work at a premier client in Irving TX 75063 . Pay Rate And Shift Job Duration: 2+ Months (Temp to Hire) Shift: Mon to Sat Hybrid (1 day remote) (1st Shift) Pay : Starting at $18/hour based on experience Note Only bilingual candidates are eligible to apply. After 90 days, bilingual candidates will be required to pass a bilingual validation test Job Summary We are seeking a customer-focused and detail-oriented Bilingual Customer Service Representative to support high-volume customer interactions across multiple communication channels. The ideal candidate will have strong call center experience, the ability to manage multiple tasks efficiently, and a proven track record of meeting performance metrics in a fast-paced environment. This is a high-volume, performance-driven call center role requiring strict schedule adherence and reliability. This is a temp-to-hire opportunity with potential for full-time conversion based on performance and attendance. Key Responsibilities Handle inbound and outbound customer interactions via phone, email, and chat Resolve customer inquiries, issues, and escalations in a timely and professional manner Utilize internal systems and tools to research, document, and resolve customer concerns Maintain accurate records of customer interactions and transactions Meet and exceed key performance metrics (KPIs), including: Average Handle Time (AHT) Customer Satisfaction (CSAT/NPS) Call Quality & Attendance Follow established procedures, scripts, and compliance guidelines Collaborate with internal teams to resolve complex customer issues Prioritize workload effectively while handling highvolume requests across multiple channels Qualifications And Experience Minimum 2+ years of bilingual customer service experience (call center, retail, hospitality, or similar) At least 1+ year of call center experience preferred Minimum 1 year tenure in each of the last 3 roles (mandatory) Proven ability to meet or exceed KPIs/metrics Strong communication skills (verbal & written) Ability to multitask and manage time effectively Comfortable working in a fast-paced, high-volume environment Must be located within commutable distance to the site Must be flexible to work rotational shifts, including evenings and weekends based on business needs Comfortable working under a strict attendance and performance policy Technical Skills Experience with customer service technologies, such as: MS Office (Word, Excel, Outlook) CRM tools (Salesforce, Zoho, Freshdesk, etc.) Call center platforms (Avaya, Genesys, Five9, Cisco Finesse, etc.) Ability to quickly learn new systems and tools What Happens Next Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more. Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be an Bilingual Customer Service Representative (Call Center) today! #P3 #CB As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community. Get a complete career fit with Kelly®. You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to