Bilingual Customer Service Representative

We are seeking a motivated Bilingual Customer Service Representative fluent in Spanish and English to join our team in Lake Forest, California. In this role, you will serve as the primary point of contact for our Spanish-speaking customers, providing exceptional support and assistance via phone, email, and chat channels. Key Responsibilities Handle inbound customer inquiries, resolve issues, and provide product or service information in both Spanish and English. Assist customers with account management, order processing, and troubleshooting. Document interactions accurately in the CRM system and follow up to ensure customer satisfaction. Collaborate with team members to improve service quality and resolve complex issues. Promote a positive customer experience by demonstrating professionalism, patience, and empathy. Skills Needed Fluent in both Spanish and English, with excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Ability to work in a fast-paced environment and manage multiple tasks efficiently. Excellent interpersonal skills and a customer-focused attitude. Proficiency with CRM software and basic computer skills. Benefits Competitive salary and performance-based incentives. Health, dental, and vision insurance plans. Paid time off and holidays. Opportunities for career growth and development. Supportive and inclusive work environment.