Bilingual Customer Service Representative

Full Job Description What We Offer:No cold calling involvedCompetitive hourly payPerformance-based bonus opportunitiesContinuous on-going training and mentorshipGrowth-oriented culture with internal promotion opportunitiesPaid time off including holidays and vacation401K plan with competitive employer matchSupportive team environmentStable, long-term career opportunity Pay Range:$13.00 - $14.00per hour Our Company:Velox is a fast-growing financial services company focused on delivering exceptional customer service and operational excellence.We are committed to building a strong team of motivated, professional individuals who are driven to grow personally and professionally.At Velox, we value accountability, performance, and a positive work culture.If you are dependable, goal-oriented, and looking for a long-term opportunity with advancement potential, we encourage you to apply and grow with us.What You Will Do:As a Customer Service Representative (CSR), you will be responsible for providing outstanding service to new and existing customers.Assist customers with account setup, questions, and service needsProcess payments and maintain accurate transaction recordsMaintain proper documentation and data entry in company systemsDeliver excellent in-person and phone customer serviceHandle daily office administrative responsibilitiesSupport sales team to achieve office production and performance goalsEnsure compliance with company policies and procedures The Perfect Match:Bilingual in Portuguese or Spanish preferredCustomer service or sales experience preferred, not requiredHigh School Diploma or GED requiredStrong communication and interpersonal skillsAbility to build and maintain customer relationshipsDetail-oriented with strong organizational skillsAbility to multi-task in a fast-paced environmentAmbitious professional motivated by opportunity for advancementReliable and punctual Location:On Site Customer ServiceCustomer Service RepresentativeHiring ImmediatelyVelox Job Type:Full-time Pay:$13.00 - $14.00 per hour Benefits:401(k) matching On-the-job training Paid time off Professional development assistance Work Location:In person.