Job Description
We are seeking a dedicated Laotian-English Bilingual Healthcare Customer Service Representative to join our remote team based in Huntington Beach, California. In this role, you will serve as a vital point of contact for patients, healthcare providers, and insurance companies, providing exceptional customer service and support. Responsibilities Include Assisting patients with appointment scheduling, rescheduling, and cancellations Answering inquiries related to insurance coverage, billing, and medical services Verifying patient information and updating records accurately Resolving patient concerns and escalating complex issues appropriately Documenting interactions and maintaining detailed records in the system Skills Needed Fluency in Laotian and English, both verbal and written Excellent communication and interpersonal skills Strong problem-solving abilities and attention to detail Ability to work independently in a remote setting Comfort with healthcare terminology and systems is a plus Benefits include competitive pay, flexible remote work schedule, health insurance options, paid time off, and ongoing training opportunities. Join our team and contribute to improving patient experiences while enjoying a rewarding work environment.