Job Description
We are seeking a Spanish-English Bilingual Healthcare Customer Service Representative to join our remote team in California, based in Simi Valley. In this role, you will serve as the primary point of contact for patients, healthcare providers, and insurance representatives, providing exceptional support and assistance. Your Responsibilities Include Handling inbound and outbound calls to address patient inquiries, appointment scheduling, and follow-up care. Assisting with insurance verification, billing, and claims processing in both Spanish and English. Providing clear, empathetic communication to ensure patient satisfaction and understanding of healthcare services. Maintaining accurate and detailed documentation of all interactions in the system. Collaborating with healthcare teams to ensure seamless patient experience. Ideal candidates will possess strong communication skills in both Spanish and English, excellent problem-solving abilities, and a compassionate attitude. Benefits include competitive pay, flexible remote work environment, health insurance options, paid time off, and opportunities for career advancement. Join us to make a positive impact on patient care while working from the comfort of your home in California.