Job Description
Description You're a proactive problem-solver and have the ability to make customers feel like your friend. In this role, you will be responsible for providing inbound customer support in a virtual pharmaceutical contact center environment. Support is provided, but not limited to, patients, caregivers, healthcare providers, and healthcare clinic personnel. You will Provide timely and accurate responses to inbound calls, emails, and other communications from customers Build rapport and establish positive relationships with patients by actively listening, empathizing, and demonstrating a strong understanding of their needs and concerns Identify and resolve patient issues or escalate to appropriate internal teams as needed Maintain detailed and accurate records of patient interactions and transactions in our contact center software system Adhere to all relevant policies, procedures, and regulations related to pharmaceutical contact center operations, including data privacy and security requirements Essential Requirements: High school diploma or equivalent Bilingual (English/Spanish) 1-3 years' experience in customer service, call center operations or related fields Strong verbal and written communication skills, with the ability to communicate complex information clearly and effectively to diverse audiences Desired Requirements: Bachelor's degree Experience in the pharmaceutical or healthcare industry Willingness to work flexible hours, as needed At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage y