Job Description
The Bilingual Workforce Manager (English and Spanish) is primarily responsible for effectively meeting the temporary help and/or training needs of a major Surge client. Specifically, the individual in this position: 1). Delivers high quality service to the customer and temporary employees by matching the skills of temporaries to customer needs 2). Develops and retains business by providing outstanding customer service 3). Performs a variety of administrative tasks that support the overall mission of quality service and performance. Additionally, the Workforce Manager may supervise one or more Workforce Staffing Specialists. This is a Bilingual role (English and Spanish) PRIMARY FUNCTIONS Obtain detailed assignment information from the customer and utilize it to provide effective customer service and ensure orders are filled with quality placements Implement and manage company quality standards, including the Performance Selection System (PSS) program, for all services rendered Customize or enhance recruiting, training, recognition and retention programs to ensure optimum customer service Implement custom orientation program for temporaries which incorporates customer's policies Supervise customer development activities to create and maintain a strong business relationship with the client Make Skill sourcing sales calls to acquire new business within customer Present e-solutions, HR Services, Payroll, Assessments, Training and other service offerings to the client in order to further secure business opportunities Conduct regular meetings with the client to ensure strong communication Monitor and address personnel issues and concerns quickly and effectively Implement company collection policies and procedures and act as liaison with the Credit and Collections De