Job Description
Carstar at Auto Beauty Center, Center is a leading provider of auto body repair and collision services in Independence, MO. We are committed to providing our customers with the fastest cycle times, highest quality repairs and great customer service. We are a family-owned business that has been serving the community for over 10 years. We recently have joined the Carstar Network and are in need for an estimator to handle the additional DRP work load. We are not your average body shop. We have developed a one stop shop for Collison Repairs, Auto repairs, Auto Detailing, Paintless Dent Repair and ADAS calibrations. We have a unique opportunity for a body shop estimator with 4-6 years experience working with insurance DRP's. Job Description The Estimator is responsible for greeting customers, providing accurate automotive repair estimates in a DRP environment and asking for the sale. In addition, the appraiser must handle communications with insurance adjusters and customers throughout the repair process effectively and maintain high levels of customer satisfaction. Responsibilities Greet customers promptly and in a timely manner to accurately determine customer’s needs while ensuring a high degree of customer service. Inspects, analyzes, and evaluates damaged vehicles to create a comprehensive and accurate estimate of repair. Informs customers about CARSTAR’s repair process, including insurance claims processing, payment procedures, repair techniques, repair needs and expected delivery date of repair. Asks for the sale and/or attempts to schedule customers for an estimate to achieve a closing ratio of 75% (minimum) for all assigned work. Responsible for achieving 81% (minimum) CSI/NPS (customer service, kept informed, quality of service and on-time delivery). Responsible for maintaining positive relationships with insurance agents, dealerships, fleet accounts and other customers. Keeps insurance adjusters, production staff and customers informed regarding the status of the vehicle repair. Write supplements and negotiates with insurer. Responsible for keeping all assigned Repair Order (RO) current and accurate throughout the repair process. Inspects all completed repairs before delivering customer vehicles, explains CARSTAR’s warranty and Quality Control process with all customers. Attend daily release meetings. Other duties as assigned. Experience and Skills High School diploma required, bachelor’s degree preferred. 1-3 years prior experience as a collision estimator or insurance appraiser. Prior damage analysis experience – hybrid vehicles, restraint systems, electrical systems, and identifying hail, theft and vandalism damage. Experience with collision management systems (ABSe, Mitchell Repair Center). Fluent using ADP, Mitchell or CCC-1 estimating software. Knowledge of Microsoft Office Software (Word, Excel, Outlook). I-CAR training or other industry training preferred. History of working independently without close supervision. Strong sales and negotiation skills. Ability to multi-task in a fast-paced work environment. Valid driver’s license and insurable driving record. Benefits Paid Health Insurance Paid holidays Paid time off Paid Life insurance Dental & Vision Paid Training Great work environment Employee Discounts on Parts and labor on personal vehicles This is a salary + bonus paid position. Negotiable based on experience. To Apply Send your resume today or stop by Auto Beauty Center at 3020 S Jackson Drive, Building B, Independence MO 64057. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Job Type: Full-time Pay: $65,000.00 - $95,000.00 per year Benefits Dental insurance Employee discount Health insurance Life insurance Paid time off Professional development assistance Tuition reimbursement Vision insurance Shift: 8 hour shift Work Days: Monday to Friday Experience: Auto Body Repair Estimating: 3 years (Required) Work Location: In person