Job Description
Branch Manager The Branch Manager develops, expands, and maintains business relationships with customers while providing oversight and accountability for branch associates, ensuring financial performance, customer satisfaction, and adherence to branch policies and procedures. Demonstrates leadership competency and models skills and behaviors that produce high-performing teams. Essential Job Functions Lead, manage, and develop a branch team of direct reports with low to moderate complexity and risk in retail banking branch Drive branch revenue for a branch with low to moderate core deposit and loan balances through consumer and small business relationship development and new customer strategies; Drive the branch core deposit and loan growth through face to face appointments with customers, outbound calling, and participating on external business development calls with other partners Participate in market, civic, government, professional, business, community affairs, associations and groups to prospect and develop new business through community involvement and build the Carter Bank brand Demonstrate and provide oversight to assure the effective and consistent application of retail operating model defined behaviors, skills, and tools Actively participate in executing the branch's strategic plan to grow core deposits and loans, fee income Oversee branch associate action planning, sets expectations, and assesses performance Maintain a high level of employee morale to minimize turnover and maximum customer service satisfaction Responsible for ensuring deposit and loan growth to obtain the bank's growth objectives by promoting the bank's products and services. Oversee the quality of consumer and business products sales and servicing Effectively identify and submit quality referrals to branch associates, internal partners (mortgage, community banking, treasury s