Job Description
The Branch Manager I represent all Hertz Global brands to our customers, community leaders, business partners, vendors and government entities. This position is primarily responsible for the successful delivery and oversight of the Hertz product to internal and external customers. This position provides overall leadership to all employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, safety, service, budgets, and vendor relations. The Branch Manager I is responsible to have in-depth knowledge of operations, management, logistics, technology and financial disciplines. The leader must have a proven track record for decisive actions backed by analytical thinking, goal-directed leadership and service-oriented performance. This leader will deliver results through leadership, direction, alignment and motivation. Develop, monitor, modify and assure compliance with the annual business plan to ensure the profitability of the business unit Direct and organize all reservations and pick-ups, develop relationships with existing vendors such as Lyft, Uber and Pep-boys Develop and implement location strategies to maximize profitability and revenue management opportunities including revenue per unit, etc. Handle or assist in the resolution of customer service issues Ensure a high level of customer service is maintained at or above the area goals Coach all staff and empower staff to engage in problem resolution and customer relations Be active in attending/hosting outside sales meetings or events to promote the company and branch location Continue to increase the market penetration of the branch and increase revenue Develop, communicate, and monitor location and individual objectives and consumer knowledge of brands and services, ensuring that they are in line wit