Job Description
Brand Specialist - Phoebe Philo The Brand Specialist for our Phoebe Philo space is a highly engaged seller responsible for cultivating and elevating the Phoebe Philo business within Dover Street Market New York. This individual acts as the in-store authority and dedicated ambassador for the brand, bringing a deep understanding of its aesthetic, product, and client to every interaction. Their primary focus is to maximize sales while building and maintaining long-term, high-value client relationships. As the face of Phoebe Philo within DSMNY, they lead by example—delivering a highly personalized, elevated service experience that reflects the brand's identity and standards. The Brand Specialist serves as a key resource to both clients and the wider store team, driving product knowledge, clienteling, and brand storytelling. They take ownership of the performance of the space, proactively identifying opportunities to grow the business through client outreach, styling, and in-store engagement. Luxury products are their specialty, and they provide seamless support to clients across all shopping needs. In partnership with store leadership, they build community, strengthen brand presence, and drive both goodwill and commercial results. They are the ultimate representative of Phoebe Philo within DSMNY. Key Responsibilities Consistently provides a high-touch, personal experience; strong and consistent follow up to ensure satisfaction and offer additional service to Delivers a personalized styling and shopping experience with a strong focus on Phoebe Philo, acting as a true brand ambassador and ensuring all client interactions to reflect the brand's identity and standards. Services all shopping needs: personal wardrobe and gifting. Anticipates needs and proactively reaches out to remind the client of occasions and holidays and to suggest items. Highly knowledgeable about alteration and fit.