Job Description
Company Description Touchstone IQ is an innovative building energy management software and services company that empowers building owners, city governments, and utilities to achieve their energy and sustainability goals. Our software platform simplifies energy data aggregation, automates analytics, and provides customized dashboards for actionable insights. Since our founding in 2014, Touchstone IQ has collaborated closely with city governments and corporate real estate owners to develop tools that streamline achieving energy efficiency and complying with energy benchmarking and building performance standards. Our mission is to drive meaningful climate action through cutting-edge technology and expert support. ROLE OVERVIEW The Energy & Sustainability Program Manager – Touchstone IQ for Buildings is a leadership role responsible for driving program excellence across a portfolio of enterprise clients, along with small and medium-size building portfolios. This is a player-coach position: the Program Manager leads a dedicated subset of the Buildings account management team — energy benchmarking account managers and data coordinators — while also rolling up their sleeves to deliver client work directly when needed. This role serves as a strategic client partner for the Touchstone IQ for Buildings software platform with direct accountability for in-depth software use, client training, and customer success. They also shape the direction of Touchstone IQ’s (TIQ) energy management and decarbonization advisory work for the Buildings segment. The Program Manager brings together team leadership, client relationship management, technical depth, and a commitment to continuous improvement — ensuring both our clients and our team thrive. Reports to the Director of Account Management - Touchstone IQ for Buildings. QUALIFICATIONS Required Bachelor’s degree in sustainability, energy, engineering, environmental sciences or related discipline At least 5 years of relevant professional experience, including demonstrated team leadership or staff oversight Strong background in key client relationship management, account leadership, and program delivery Demonstrated ability to communicate complex topics clearly to diverse audiences Experience managing and developing staff, including remote or internationally-based team members Ability to develop and deliver training programs for both internal staff and external clients Technical understanding of energy efficiency within the built environment Curiosity, self-motivation, innovation, and a high degree of professionalism Preferred Master’s degree in a relevant field Experience consulting on energy regulations, including benchmarking and building performance standards (BPS) Familiarity with industry tools, including ENERGY STAR Portfolio Manager (ESPM) Experience with SaaS software platforms in a customer success, training, or technical support capacity Familiarity with energy management, decarbonization analysis, or greenhouse gas accounting KEY RESPONSIBILITIES Team Leadership & Operations Lead and oversee a dedicated subset of the Buildings account management team — energy benchmarking account managers and data coordinators, including both US-based and internationally-based staff — ensuring consistent quality, accountability, and team cohesion, including troubleshooting associated tools (ENERGY STAR Portfolio Manager), reporting processes, utility provider relationships, and more. Manage team operations and workflows during peak compliance seasons (e.g., benchmarking cycles, data verification, reporting deadlines), coordinating resources — and getting hands-on with the work alongside the team when needed — to meet client commitments and reporting requirements on time with excellence. Establish and maintain quality control processes and compliance standards for data and reporting deliverables, ensuring accuracy and consistency across the team’s work product. Design and implement job training, onboarding processes, and ongoing professional development that build team competency and confidence. Foster a culture of learning, best practices, and continuous improvement across a distributed team — developing resources, playbooks, and shared knowledge tools that scale the team’s effectiveness. Client Engagement & Account Leadership Own enterprise client relationships across the Buildings portfolio, ensuring high-quality service delivery, retention, and long-term satisfaction — and developing templates and best practices for benchmarking leads to use with clients of all sizes. Serve as the primary relationship lead and customer success point of contact for assigned accounts, including tro