Job Description
GENERAL DESCRIPTION OF WORK: Coordinates, monitors, and controls bus service on-street operations. Supervises the work activity of a large group of bus operators to ensure safe, efficient, and reliable service. Responsible for managing on-street bus operations by receiving and transmitting information, giving instructions, responding to emergencies, or making adjustments to maintain on-time performance to Operators, Lead Bus Supervisors, Managers, Bus Dispatchers, Transit Police, and other agencies. Operates non-revenue vehicles when patrolling geographical areas to monitor and supervise Bus Operators in the performance of duties. Secures agreements for operator comfort stations. Responsibilities are difficult in nature, requiring extensive supervisory skills and ability. ESSENTIAL FUNCTIONS: Responds immediately to all assignments issued equipment issued by the Bus Dispatcher, using the appropriate radio communication etiquette. Must also read and respond to emails and other communication methods. Responsible for checking service for schedule maintenance, operation of equipment, proper destination sign readings, and proper uniform and appearance of operators. Provides coaching and/or direction to Operators. Cites Bus Operators for rule and standard operating procedure violations. Responds to emergencies involving VIA personnel, vehicles, or property; determines and communicates required response level by VA personnel and other agencies, including police, fire, and emergency medical personnel. Acts as VIA representative and/or investigator at accidents, incidents, fires, street blockades. Closely monitors bus service for operating violations and compliance with city and state traffic rules and regulations. Directs Bus Operators during emergency incidents, equipment breakdowns and other service disruptions. Assists and instructs bus operators on route a