Job Description
Business Development Center (BDC) ManagerFreedom Valley Harley-Davidson - Sellersville, PA About the Role Freedom Valley Harley-Davidson is looking for a high-energy, performance-driven BDC Manager who thrives in a fast-paced, competitive environment.This is not a passive customer service role.This is a results-focused leadership position responsible for driving appointments, maximizing lead conversion, and setting the tone for dealership momentum.You will lead the front line of opportunity -- where speed, consistency, and execution directly impact sales performance.If you are competitive, metrics-driven, and motivated by winning, this role offers serious upside.What You'll Own & Drive Lead and manage all daily BDC activity and performance Drive aggressive lead response times and appointment conversion Oversee high-volume inbound & outbound call execution Build, coach, and motivate a high-performing BDC team Enforce structured follow-up cadences with consistency Maximize showroom traffic through disciplined appointment setting Monitor KPIs, reports, and CRM activity daily Re-engage unsold and aging leads to capture missed revenue Eliminate excuses, create accountability, and drive results Partner with sales leadership to fuel dealership growth Deliver a confident, energetic, professional customer experience Who Thrives in This Role We're looking for someone who:Loves a fast-paced, high-energy environment Is competitive and motivated by performance metrics Holds themselves and others accountable Is confident, structured, and execution-focused Can coach behavior, not just manage tasks Brings urgency, intensity, and consistency Understands that activity drives opportunity Wants growth, income upside, and career momentum Qualifications Strong phone presence and leadership confidence Proven ability to drive performance & accountability Excellent communication and objection-handling skills Highly organized and process-driven Comfortable managing high call & lead volumes CRM / BDC / dealership experience preferred Automotive or powersports experience a plus Sales mentality strongly preferred Passion for Harley-Davidson culture is a bonus What We Offer Competitive hourly aggressive bonus / commission structure Performance-driven income opportunity Proven systems & structured processes High-energy dealership culture Leadership growth & advancement potential Employee perks & Harley-Davidson lifestyle benefits Job Type:Full-timeCompensation:$50,000 - $65,000(Hourly Performance Incentives) Benefits:401(k) 401(k) Matching Health Insurance Dental Insurance Paid Time Off Employee Discount Bottom Line This role is for someone who wants to:? Drive measurable results? Lead from the front? Work in a high-energy culture? Be rewarded for performance? Play a direct role in dealership success Job Type:Full-time Pay:$50,000.00 - $65,000.00 per year Benefits:401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Work Location:In person.