Job Description
Client Services Manager (Business Development) At Home Matters Caregiving, our mission is to provide Purpose Driven, Nurse Guided Care that helps clients live with dignity, safety, independence, and meaning. The Client Service Manager (CSM) plays a critical role in bringing that mission to life. The CSM is the connector, the person who bridges new client inquiries, referral partnerships, and exceptional service delivery. This role shapes the client experience from the very first conversation and ensures our care remains consistent, compassionate, and deeply personalized. As a key ambassador for Home Matters in the North Denver community, the CSM builds lasting relationships, nurtures trust, and helps families feel confident that they’ve chosen the right team to care for their loved ones. What You’ll Bring to Home Matters A genuine passion for serving seniors and supporting families Strong communication and relationship-building skills Experience in home care or hospice An established and trusted professional network within senior care, healthcare, hospice, or community-based services (e.g., senior living communities, skilled nursing facilities, senior advisors, discharge planners, care managers, and other referral partners) A demonstrated track record of generating new business and successfully closing service referrals through relationship-driven, education-first engagement A high sense of ownership, professionalism, and follow-through Comfort with technology and willingness to learn our systems Reliable transportation Ability to pass required background and pre-employment screenings Knowledge of Colorado home care rules (or commitment to learning them quickly) Willingness to participate in our monthly on-call rotation Key responsibilities include: Timely follow-up on all A Place for Mom (APFM) and referral inquiries Follow-up with prospects and community partners as assigned Working with the Executive Director to nurture our Top 10 referral sources in North Denver Supporting the rollout and promotion of Sensi AI, our virtual care assistant Documenting all business development activities in HubSpot Maintaining strong, consistent communication with referral partners Complete new client intakes and assessments Enter all care plans and tasks into WellSky Facilitate client–caregiver introductions when needed Maintain regular, meaningful communication with clients and families Support the implementation and adoption of Sensi AI Uphold Home Matters’ Purpose Driven & Nurse Guided Care standards in every interaction General Responsibilities Monday–Friday schedule beginning at 8 AM (daily huddle at 7:30AM) at the North Denver office Return completed client paperwork to the parent agency within 1 business day Ensure all documentation is compliant, accurate, and up-to-date Communicate effectively and collaboratively with all Home Matters teams Represent Home Matters with professionalism, warmth, and integrity Provide last-resort patient care coverage to ensure uninterrupted service when scheduled clinical staff (caregivers, LPNs, on-call, or supervisory team) are unable to attend a shift. Other responsibilities as assigned You will help grow Home Matters by building meaningful partnerships rooted in trust, education, and consistency. Performance Expectations Daily Communicate urgent needs during the morning call Follow up on pending client matters Respond to all emails within 24 hours Submit a daily summary of business development & client activity Follow up on APFM and referral leads Enter all prospect activity into HubSpot Weekly Conduct 17 referral visits, 1 inservice presentation, 1 educational workshop you provide, 1 industry networking event, 1 professional networking event, 3 new patient assessments, sign-up 2 new patients Maintain compliance with all documentation requirements Engage with referral sources consistently Complete weekly scorecard Monthly Attend the Monthly Business Review (MBR) Report on assigned KPIs Complete Care Academy monthly training modules Compensation: Base salary of $75K + commission