Job Description
SUMMARY Responds to internet and phone customer inquiries. Insures the dealership actualizes its maximum ROI on internet/phone leads. ESSENTIAL DUTIES Communicates effectively with internet customers and prospects according to their preferred method of communication, whether by phone, by e-mail, or in person. Schedules appointments and sales of a reasonable level in comparison to other BDRs Maintain an average of 80 outbound calls per day Follows up and responds to internet leads immediately Delivers messages intended for other departments promptly Maintain customer database and follow-up through current Customer Resource Management tool Entry data into all required tools Possesses thorough knowledge of all electronic tools and lead sources Stays up to date on all dealership products and services Stays up to date on knowledge of the federal, state, and local laws governing retail automobile sales Has thorough knowledge of new products, features, accessories, and their benefits to customers Directs customers to product information resources, including those available on the Internet. Establishes personal sales goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals. Attends product and sales training as requested by Business Develop Manager Maintains professional appearance Other duties may be assigned To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE High School Diploma Two plus years related experience and