Business Development Representative

Position:Entry-Level Business Development Representative (Will Train)Location:South Florida - In-person About WatchRepair.net WatchRepair.net is a top tier online luxury watch servicing company, specializing in complete overhauls, refinishing, and repairs for brands like Rolex, Omega, Breitling, Tag Heuer, and Panerai.With experienced master watchmakers, free prepaid shipping, and a one-year warranty, we deliver museum-quality workmanship and exceptional customer care.Role Overview We are seeking a motivated and customer focused recent graduate or soon to be graduate to join our team in a dynamic, cross functional role.This position offers exposure to client communication, operations support, internal coordination, and process management within a growing luxury service company.In this role, you will be guiding these timepieces through our service process from initial inquiry through completion.You will provide clear and accurate information, maintain detailed CRM records, and coordinate internally with technicians, fulfillment, and administrative teams to ensure smooth and professional customer experience.This is an ideal opportunity for someone looking to build a well-rounded foundation in operations, client experience, and business process coordination in a detail driven, quality focused environment.Key Responsibilities Operations and Workflow Coordination Coordinate internally with watchmakers and technicians regarding job status and special client requests Support quality control processes prior to watch return Monitor repair progress to ensure timelines are met and clients are proactively updated Assist in prioritizing workflow based on urgency, parts availability, and client expectations Service Intake and Case Management Create and manage service records within the CRM system Accurately document customer concerns, model information, serial numbers, and requested services Track approvals, deposits, invoices, and service milestones Ensure all case information is complete, organized, and up to date Shipping and Fulfillment Coordination Prepare and verify outbound shipments of high value luxury timepieces in accordance with company packaging standards Ensure all watches are properly secured, documented, and matched to the correct service record prior to dispatch Generate and verify insured shipping labels and tracking information Coordinate with carriers for pickups, delivery confirmations, and issue resolution Maintain accurate shipping logs and ensure chain of custody procedures are followed Administrative and Financial Support Assist with invoice generation, payment confirmations, and deposit tracking Maintain organized digital and physical records Support reconciliation of service records with accounting systems when required Qualifications Bachelor's degree (or imminent graduation) in Business, Marketing, Communications, or related field.Strong written and verbal communication skills; comfortable interacting with high-end clientele.Highly organized with excellent attention to detail and the ability to manage multiple priorities.Ability in Microsoft Office; familiarity with CRM systems (Salesforce experience a plus).Genuine interest in watches and delivering outstanding experiences.Self-starter with a coachable attitude and eagerness to grow in a fast-paced environment.Must be based in South Florida and able to come into our Miami office on weekdays.What We Offer Comprehensive Training:Learn the intricacies of luxury watch servicing and B2C sales best practices.Compensation:Base Salary $45K to $50K How to Apply Send your resume and a brief cover letter highlighting your sales or customer-service experience to support@watchrepair.net with the subject line Business Development Representative - Your Name . WatchRepair.net is an equal-opportunity employer committed to diversity and inclusion.We look forward to welcoming a driven Business Development Representative to our team! Job Type:Full-time Schedule:8 hour shift Monday to Friday Supplemental Pay:Yearly bonus Work Location:In person Job Type:Full-time Pay:$45,000.00 - $50,000.00 per year Benefits:Paid time off Work Location:In person.