Job Description
Why Join Heritage Grove Estates? At Heritage Grove Estates, joining our team means more than accepting a position—it means becoming part of a community that values leadership, supports professional growth, and recognizes the impact you make every day. ✔ Supportive, team-oriented environment ✔ Opportunities for advancement and professional development ✔ Leadership that values and listens to staff ✔ Meaningful work where you truly make a difference Position Overview (Business Office Manager) Heritage Grove Estates is seeking an experienced and highly organized Business Office Manager to oversee the daily administrative, financial, and human resources operations of our community. This leadership role is essential to maintaining operational efficiency, regulatory compliance, and a positive experience for residents, families, and team members. As the Business Office Manager, you will manage business office operations while supporting key HR functions including recruiting, onboarding, payroll processing, employee relations, compliance, and workforce reporting. You will work closely with facility leadership and the Regional HR Director to ensure organizational goals, staffing initiatives, and compliance standards are achieved. Key Responsibilities Business Office & Financial Operations Oversee daily operations of the business office, including accounts payable, accounts receivable, payroll processing, and administrative functions Maintain accurate financial and operational records in accordance with company policies and regulatory requirements Assist with budgeting, forecasting, and monitoring operational expenses Support financial reporting and provide operational data to leadership as needed Develop and maintain efficient office systems, procedures, and workflows Human Resources Functions Coordinate recruiting efforts, candidate screening, interviewing, hiring, and onboarding processes for new team members Coordinate orientation schedules and onboarding activities in collaboration with department leaders Process payroll accurately and ensure timekeeping records are maintained appropriately Monitor staffing schedules, overtime utilization, attendance trends, and labor management metrics Advise team members and department managers regarding scheduling practices, overtime management, and HR-related processes Maintain employee personnel files, compliance records, and required documentation Support employee relations efforts, including coaching, counseling, disciplinary action processes, and performance documentation Ensure compliance with federal, state, and company employment regulations and policies Prepare and report HR metrics, staffing data, turnover trends, and labor-related reports to the Regional HR Director Assist with maintaining compliance related to training, licensure, background checks, and onboarding requirements Leadership & Operational Support Collaborate with facility leadership to support operational goals and workforce initiatives Provide exceptional customer service to residents, families, staff, and external partners Supervise and support administrative team members to ensure operational excellence and professionalism Participate in quality improvement initiatives and support facility compliance efforts Qualifications High school diploma or equivalent required; degree in Business Administration, Accounting, Human Resources, or related field preferred Previous experience in business office management, healthcare administration, payroll, or human resources preferred Experience in senior living, long-term care, or healthcare setting strongly preferred Strong analytical, organizational, and problem-solving skills Excellent communication and interpersonal skills Knowledge of payroll systems, HR processes, and employment compliance standards Proficiency in Microsoft Office applications, particularly Excel, and ability to learn new systems and software Ability to manage multiple priorities in a fast-paced environment Strong attention to detail and commitment to confidentiality and professionalism Benefits Competitive compensation Health, dental, and vision insurance Paid Time Off (PTO) Supportive and collaborative work environment Opportunities for professional growth and advancement Grow With Us At Heritage Grove Estates, we are committed to developing our leaders and supporting career growth. As a Business Office Manager, you