Job Description
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Description Job Profile The Business Operations Manager is responsible for managing Netceed's Business Operations and Network Solutions teams and helping maximize revenue through the program's efficiencies. A successful candidate will not only manage a successful team but also strive for process improvement. Responsibilities Business Operations Management Manage business operations lifecycle to ensure processes are running efficiently and support company goals. Ongoing analysis of business processes to identify improvement opportunities that drive efficiencies and revenue. Collaborate closely with cross-functional teams, including Sales, Purchasing, Finance, Operations, Engineering, and Product Line Management to ensure seamless communication and coordination of activities related to customer orders and account management. Develop, manage and measure the effectiveness of the business operations team results thru KPI's and SLA's. Regular monitoring of business operations processes to ensure continued improvements. Develop and structure root cause analysis methodology, ensuring proper traceability and resolution of action plans. Design sales programs for use by the customer care team based upon marketing initiatives, customer needs and industry trends. Provide reporting to the sales team to help drive revenue and improved customer experience. Team Management Utilize established reporting tools to manage weekly, monthly, and quarterly performance. Build an efficient