Job Description
Description DSS, Inc. is a leading health information software development and systems integration company, offering services and solutions utilized daily by thousands of clinicians and administrative staff across both public and private sectors nationwide. Overview The Business Process Analyst is responsible for monitoring, improving, and maintaining the health of business processes across DSS Inc., with primary responsibility for the processes that govern the software development lifecycle. This role ensures that SDLC processes, and the broader operational processes that connect to them, are well-defined, consistently followed, current, and performing effectively. The Business Process Analyst applies DMAIC methodology and Six Sigma principles to drive structured, data-informed process improvement. This role operates with a high degree of autonomy, managing an assigned process portfolio with minimal supervision and escalating issues using sound professional judgment. This role brings expertise and independent judgment to every engagement, actively listening to problems, developing well-reasoned solutions, and leading improvement efforts with confidence. The Business Process Analyst is expected to recommend best-practice solutions grounded in experience and training, and to advocate clearly for improvements that serve the organization's best interests. Work product is high-visibility and cross-functional, with regular engagement at the VP and C-suite level. This requires exceptional attention to detail, polished professional communication, and the ability to build and maintain credibility across all levels of the organization. The Business Process Analyst works primarily within DSS Inc.'s Atlassian environment and leverages AI-powered tools to enhance the quality and efficiency of process work. Local Candidate Only: This is a hybrid opportunity and must be able to come to the North Palm Beach, Florida office 3 days a week. Conditions Of Employment Must be a US Citizen or Permanent Resident. Must be able to pass a Federal background check Must be determined suitable for federal employment. The Business Process Analyst Will Process Health and Stewardship Monitor the health and performance of assigned processes on an ongoing basis, acting as the accountable steward of process effectiveness on behalf of process owners. Define, track, and report on KPIs for assigned processes, providing regular performance updates to process owners. Analyze performance trends to identify early indicators of degradation, inefficiency, or risk and proactively initiate corrective action without waiting to be directed. Ensure assigned processes remain current and accurately documented by managing a regular review cycle that incorporates changes driven by methodology updates, tooling changes, or organizational shifts. Facilitate conversations with senior leadership to prioritize process improvement work and ensure alignment with organizational objectives. Provide monthly progress reports to senior leadership on process health and improvement initiative status. Process Improvement Leadership Lead process improvement efforts using DMAIC methodology from problem identification through implementation and sustainment. Actively listen to and investigate problems raised by stakeholders, translating them into clearly defined improvement opportunities. Develop well-reasoned, data-supported recommendations grounded in Six Sigma principles and process engineering best practices. Present recommendations confidently, drawing on experience and training to guide process owners toward solutions that serve the organization's best interests. Respect process owner authority and final decision-making while ensuring they have the expert perspective needed to make informed choices. Lead working sessions, workshops, and improvement efforts from initiation through completion. Drive adoption of process changes through active change management, ensuring improvements are understood, embraced, and sustained by affected teams. Task and Action Item Follow-Through Proactively follow up with task and action item owners to monitor progress and help ensure timely completion, using Jira as the primary tracking tool. Maintain visibility into open action items across improvement initiatives, identifying and addressing delays that could impede progress. Keep stakeholders and leadership informed of action item status as part of regular progress reporting. Escalate stalled or at-risk items promptly to keep improvement efforts on track. Process Intake and Stakeholder Engagement Identify process improvement oppor