Job Description
Requisition ID : 20057 Join us in building a better future for Arizona! SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona. Why Work at SRP At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power. SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits: Pension Plan (at no cost to the employee) 401(k) plan with employer matching Available your first day: Medical, vision, dental, and life insurance Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave) Parental leave (up to 4 weeks) and adoption assistance Wellness programs (including access to a recreation and fitness facility) Short and long-term disability plans Tuition assistance for both undergraduate and graduate programs 10 Employee Resource Groups for career development, community service, and networking Summary The Enterprise Work Management Solutions Business Systems Analyst serves as the liaison between the business community and the technical development teams who support the systems the community uses. This person is responsible for ensuring that business needs, related to those systems, are clearly understood, documented, and met. The Business Systems Analyst will work closely with business system users, subject matter experts, and technical resources to support business requirement efforts, document functional requirements and design specifications and support development and testing efforts. What You'll Do Elicit, analyze, and validate business needs from stakeholders. Facilitate stakeholder meetings and presentations to ensure accurate interpretation of requirements. Create clear, complete, and traceable documentation for requirements and design. Manage and track requirements throughout the project lifecycle, updating as necessary. Conduct internal and external research to gain a better understanding of the project's subject area. Provide WAM/Maximo end-user support by troubleshooting incidents, analyzing root cause, documenting fixes/workarounds and escalating defects or integration issues to the technical team. Monitor, troubleshoot, and help resolve WAM/Maximo integration errors and support security audits by reviewing access and roles/security groups. Coordinate WAM/Maximo system enhancements by creating required documentation, defining configuration requirements, developing and executing test plans and partnering with the development team to deploy changes through the environments with minimal business disruption. Education A bachelor's degree relevant to the assignment from an accredited institution is preferred. Experience Level 2 – Journey: Minimum 2 years of relevant experience required. In lieu of a degree, 6 years of relevant experience or an equivalent combination of education and experience totaling 6 years may be considered. WAM/Maximo experience is preferred. Additional Requirements and Qualifications Excellent analytical, documentation and communication skills. Strong attention to detail. Ability to understand technical concepts and detailed business processes. Strong listening and collaboration skills. Ability to lead process improvement initiatives and manage complex projects. Testing and Certifications Hybrid Workplace SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking