Job Description
Busperson and Food Runner (Shoreside Restaurant) The Busperson and Food Runner play an integral role in supporting efficient restaurant operations and ensuring a positive dining experience for guests. In this role, the employee assists servers by delivering food promptly and accurately from the kitchen to guests, maintaining cleanliness and organization in the dining area and resetting tables in a timely manner. Responsibilities include cleaning and sanitizing tables, replenishing service stations, assisting with guest requests and supporting overall front-of-the-house operations to ensure smooth service flow. The position requires strong teamwork, attention to detail and a commitment to providing courteous and professional service consistent with the standards of a hotel dining environment. Essential duties include Clear used plates, glassware, utensils and linens from tables promptly. Quickly and efficiently reset tables according to restaurant standards for incoming guests. Maintain cleanliness of the dining room, service stations and surrounding areas. Refill water glasses and assist with beverage service when appropriate. Assist servers with water service, table maintenance, etc. Ensure tables are properly set with clean utensils, napkins and condiments. Transport dishes to the dishwashing area. Polish glassware and silverware. Stock service stations with supplies (napkins, straws, condiments, etc.). Maintain the cleanliness of floors and dining areas. Assist with opening and closing duties. Uphold and model service standards and the culture of fine hospitality. Anticipate guest needs and resolve concerns with discretion and professionalism. Oversee food presentation, cleanliness, and organization in alignment with restaurant and culinary standards. Deliver food orders from the kitchen to guests in a timely and efficient manner. Ensure each dish matches the order ticket and is presented according to restaurant standards. Stay knowledgeable of hotel policies and procedures and the Team Member Handbook. Communicate with kitchen staff and servers regarding order status and special requests. Announce dishes to guests and confirm correct placement when delivering food. Ability to work well in stressful, high-pressure situations, including the ability to handle guest complaints and disputes and resolve them to satisfactory results. Maintain composure and objectivity under pressure. Assist servers by bringing additional items requested by guests (condiments, utensils, sauces, etc.). Provide support to food servers during high-volume service periods. Assist with running beverages if needed. If applicable, communicate guest needs quickly to food servers or manager/s. Ability to work a flexible schedule, including weekends and holidays, consistent with business needs and subject to applicable laws. As necessary, ensure guest satisfaction. Ensure all side work is completed at all times. Understanding of the work schedule based on the hotel's business needs. Consistently follow the Company's safety policies and procedures. Perform other duties as they are assigned. Essential job qualifications and competencies include: Honesty: has honest, direct, and factual communication and actions with internal and external customers. Collaboration: proactive in building supporting, nurturing, and service-oriented relationships with employees; works collaboratively to resolve problems and enhance productivity; Remains open to others' ideas and tries new things. Professional Ethics: conducts work responsibilities in an honest, respectful, and ethical manner consistent with company policies. Humble: conducts self and treats all employees with respect, without arrogance, degradation, or coercion; treats all employees with equal, regardless of position/status. Innovation: constantly searches for best practices in technology, services, and procedures. Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas. Flexible: considers others' point of view to find the best solution for customer and company; proven ability to be flexible and adapt to change; adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays. Problem Solving: Uses a professional, neutral/unbiased, and highly diplomatic interpersonal approach. Interpersonal: Customer-focused and effec