Job Description
Title: CALL CENTER - CUSTOMER SERVICE REPRESENTATIVE - FULL TIME Location: United States-Virginia-Virginia Beach Job Number: 260000KX We’re hiring Customer Care Center Associates to join our team in a fast-paced call center environment. This role supports our customers with inquiries related to E-Commerce orders, Uniform services, and general customer assistance. No prior experience in these areas is required - training will be provided to ensure you have the tools and knowledge needed to succeed. This is a full-time, in-person position working on site at our Customer Care Center with a reliable and consistent schedule. Associates work an 8-hour shift scheduled between 10:00 AM and 10:00 PM, including alternating weekends. The schedule is set and predictable, making it easy to plan ahead while supporting our customers during key service hours. Job Summary : Responsible for providing knowledgeable, courteous, and professional service and assistance to our NEX customers and stores via telephone and email. Reports to Customer Contact Center Supervisors. Duties and Responsibilities : Responds to inquiries and assists customers and/or stores via phone and email, including, but not limited to, online orders and phone orders. Maintains appropriate documentation for customer orders while adhering to PII and PCI requirements. · Provides friendly, professional, and personalized customer service at all times. · Manages difficult customer situations by responding promptly to the needs of the customer, resolving issues in the most cost-effective manner while maximizing customer satisfaction. · Escalates unresolved customer issues to a supervisor as necessary. Comprehends, captures, and interprets basic customer information, updating the customer database with required changes in a precise, accurate manner. · Prepares and sends email correspondence in accordance with the Standard Operating Procedures (SOP) as defined by the management team. · Tracks orders and provides deliver