Job Description
The Call Center Representative will be responsible for receiving inbound and making outbound calls to interact with our customers and identify their needs or issues. Scheduling meter installation appointments will also be a primary task along with confirmation of address and phone numbers of customers. We have an opening for this role in Brownsville TX (Remote) - Experience is preferred! This position will be a Full Time Temporary position (2 years) Experience within the Utility or Transportation Industry is a plus! Bi-lingual (English/Spanish) is required. Starting pay: $21.00 per hour Responsibilities will include Manage inbound and outbound calls in a timely manner while transacting the schedule information within the Call Management Software. Identify customers’ needs, clarify information, research issue, and provide solutions and/or alternatives Maintain a courteous and friendly disposition when interacting with customers irrespective of their temperament Build sustainable relationships and engage customers and staff by going the extra mile Maintain open communications with Technicians in the field if adding/changing orders Other admin duties as instructed by the Call Center Supervisors. Additional Requirements/Skills Strong phone and verbal communication skills along with active listening skills Must be able to sit or stand at workstation to interact with customers while using computers/headset Able to get along and work well with others in a team atmosphere Must be able to pass a background check and drug screening Effectively communicate with department and operations teams/provide regular updates Maintain accurate logs, spreadsheets, and system records related to inventory movement. Assist with periodic inventory counts and reconciliations. Assist with in-office reviews of completed field work to verify quality, compliance, and documentation accuracy. Maintain accurate records and spreadsheets. Advanced degree or technical training is a plus! Minimum Qualifications High School diploma or GED Bi-lingual (English/Spanish) is required Strong computer skills and proficient in Microsoft Office (Excel, Word, Outlook, Teams) Experience working in a customer centric position and interacting with software applications to serve the customer. Benefits Paid Training, Medical/Dental plans, 401K plan, Paid Time Off, & Paid Holidays Equal Opportunity Employer Sparus Holdings is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. EEO Statement Sparus Holdings is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability, or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. Reasonable Accommodation Requests Sparus Holdings is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or accommodation while seeking employment, please email recruiting@sparusholdings.com . We will make a determination on your request for reasonable accommodation on a case-by-case basis. “Know Your Rights” Poster The law requires Sparus Holdings to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following link: Know Your Rights Pay Transparency Non-Discrimination Provision Sparus Holdings will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision for more information.