Job Description
● Participate in Patient Centered Medical Home Care Team collaboration ● Adhere to all policies and procedures ● Answer high volume of inbound calls and directs them to the appropriate party ● Greet patients in a welcoming manner on the phone ● Use a low tone when it’s necessary to discuss a patient to ensure confidentiality and discretion of patient information ● refraining from discussing any personal or sensitive information about patients or employees ● Schedule appointments, confirm scheduled appointments, give directions to the facility, and answer patient questions ● Complete patient rescheduling as assigned ● Thoroughly document patient interaction in the appropriate fields ● Input the required patient data into the electronic health record ● Task refill requests, patient questions, etc. to appropriate person, as needed ● Refer to Patient Services, Patient Accounts, Eligibility Assistance Coordinators, and/or Phone Nurse as needed ● Assist patients with patient portal accounts ● Maintain a neat and orderly reception area that is appropriately stocked with supplies at all times ● Complete the Worker’s Compensation Payer Form, as needed ● Communicate with appropriate staff for emergency cases (i.e. chest pain, laceration, etc.) ● Communicate effectively with the PSS for patient issues, training needs, insurance discrepancies, and scheduling conflicts ● Communicate with the appropriate designated individuals to ensure that patients are helped and daily tasks are accomplished ● Limits personal use of phone and internet access to emergencies ● Regular and predictable attendance ● Ability to cooperate and work well with others ● Sort and distribute mail for all three CCHS locations ● Check E Faxe and distribute to appropriate department ● Conduct daily appointment confirmations ● Performs other duties as assigned or requested