Job Description
Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly. Employer Industry: Healthcare Services Why Consider This Job Opportunity Hourly pay up to $28.80 based on full-time employment Comprehensive benefits package including equity stock purchase and 401k contributions Opportunity for career advancement and development within the organization Work remotely within EST or CST time zones with a flexible schedule 8 weeks of paid on-the-job training provided Engage in meaningful work that directly improves health outcomes for communities What To Expect (Job Responsibilities) Conduct outbound/inbound calls to members using auto dialer and manual dialing Schedule in-home visits with licensed medical staff and resolve scheduling issues Provide excellent customer service to engage members effectively Meet established productivity, time management, and quality standards Maintain confidentiality of health information in compliance with regulations What Is Required (Qualifications) High School Diploma or GED Must be 18 years of age or older 1+ years of call center and/or telephonic customer service experience 1+ years of professional experience using the telephone and computer for job duties Proficiency in Microsoft Word, Excel, and Outlook How To Stand Out (Preferred Qualifications) Experience in healthcare or insurance benefits Knowledge of Medicaid and/or Medicare Bilingual fluency in English and/or Spanish Prior experience as a telecommuter Comfort with technology and managing multiple screens #HealthcareServices #CustomerService #RemoteWork #CareerOpportunity #TrainingProvided "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer." #ResonanceCXPartners