Job Description
Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly. Employer Industry: Financial Services Why Consider This Job Opportunity Hourly rate of $19 with the potential for conversion to full-time based on performance 100% remote work opportunity, providing flexibility in your work environment Comprehensive training provided to ensure success in the role Opportunity to work with a leading independent retirement and savings services provider Supportive and collaborative team environment focused on client satisfaction Engage with a diverse range of accounts and clients, enhancing your customer service skills What To Expect (Job Responsibilities) Provide high-quality customer service through phone, email, and chat for account-based employee benefit plans Process financial and non-financial transactions accurately and in a timely manner Respond to inquiries and requests from account owners and participants, meeting service levels and quality goals Maintain compliance with plan document provisions, regulations, and company procedures Demonstrate flexibility and team orientation by moving between service center roles to support business needs What Is Required (Qualifications) High school diploma or GED, with further applicable education or equivalent experience 1+ years of call center or customer service experience preferred Proficiency in Microsoft Office and Excel applications, with experience in claims processing or benefit card systems Ability to handle stressful situations regarding urgent customer needs Excellent listening, verbal, and written communication skills, with attention to detail How To Stand Out (Preferred Qualifications) Advanced proficiency with Excel and database applications, including formatting and formulas Experience in a fast-paced call center environment Strong problem-solving skills and ability to anticipate customer needs Familiarity with HIPAA compliance and confidentiality standards #FinancialServices #CustomerService #RemoteWork #CareerOpportunity #TrainingProvided "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer." #ResonanceCXPartners