Job Description
We continually strive for a workforce that reflects the growing diversity within the State of Illinois.A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public.Bilingual skills welcome Reasonable Accommodation Statement The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities.Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities.Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process.Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor.Supporting documentation should be uploaded under My Documents Additional Documents section for each application.Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524-7514 for further information and to request or discuss an accommodation.Sponsorship for Employment The State of Illinois does not provide sponsorship for employment visa status (e.g.H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students.To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.Disclosure of Salary Information In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant's wage or salary history.Employment decisions are not made based on an applicant's wage or salary history.To that end, please do not include wage or salary information in your resume or other profile or application materials.Job Requisition ID:53991 BPIS:08418, 09712, 09985 Opening Date:03/05/2026 Closing Date:03/18/2026 Agency:Department of Healthcare and Family Services Class Title:OFFICE SPECIALIST - 30080 Skill Option:Keyboarding - Clerical - UMP Certificate Bilingual Option:Spanish Salary:Anticipated starting salary $4414 monthly; Full salary range $4414 - $5926/month Job Type:Salaried Category:Full Time County:Sangamon Number of Vacancies:3 Bargaining Unit Code:RC028 Paraprofessional Human Services Employees, AFSCME Merit Comp Code:This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website.State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.Why Work for Illinois? Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state.Whether you're helping to improve schools, protect our natural resources, or support families in need, you're part of something bigger--something that touches the lives of every person who calls Illinois home.No matter what state career you're looking for, we offer jobs that fit your life and your schedule--flexible jobs that provide the gold standard of benefits.Our employees can take advantage of various avenues to advance their careers and realize their dreams.Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.Position Overview:The Department of Healthcare and Family Services, Division of Child Support Services is seeking to hire a highly qualified and motivated Spanish speaking professional to join our Call Center team in the role of a Call Center Specialist.The Call Center Specialist answers telephone inquiries on child support services, reviews case information, resolves account discrepancies, schedules appointments for regional office visits, and performs other complex, specialized paraprofessional technical functions within the Call Center.The ideal candidate will have excellent mathematical, communication, organizational, and analytical skills to be successful in performing the operations of Unit 2/Team C in the Call Center.The ability to maintain working relationships with other professio