Call Center Supervisor

A company is looking for a Supervisor, Verbal Complaint - Call Center to manage customer escalations and complaints with professionalism and empathy. Key Responsibilities Handle escalated calls from customers regarding complaints and service concerns Investigate customer issues and provide timely resolutions in line with company policies Document call details and collaborate with internal departments to resolve concerns efficiently Required Qualifications High school diploma or equivalent required; associate or bachelor's degree preferred 5 years of experience in a call center, customer service, or complaints resolution role preferred Ability to maintain confidentiality and handle sensitive information appropriately Comfortable navigating multiple systems while interacting with customers Proficient with standard computer applications and case management or CRM systems