Job Description
Role Summary The Care Manager plays a key leadership role in delivering high-quality, client-centered care. This position is responsible for coordinating, implementing, and supervising care services while supporting caregivers and maintaining strong relationships with clients, families, and referral partners. Key Responsibilities Care Planning & Client Support Develop, implement, and regularly update individualized Care Plans based on client needs Conduct new client assessments Perform client and caregiver introductions Visit clients in homes, hospitals, and rehabilitation facilities Caregiver Supervision & Development Supervise, coach, and support caregivers to ensure high-quality care delivery Provide ongoing training, including infection control and emergency procedures Conduct announced and unannounced quality assurance visits Address performance concerns and administer discipline when necessary Assist with caregiver onboarding and orientation Communication & Coordination Serve as the primary point of contact for clients, families, caregivers, and referral partners Coordinate care with external providers (e.g., home health, hospice, facilities) Collaborate with the Staffing Coordinator to ensure appropriate caregiver-client matches Follow up on client and caregiver feedback, including surveys Documentation & Compliance Maintain accurate, timely documentation in agency systems Manage care notes for long-term care insurance providers Track referrals and maintain CRM records On-Call Requirements Serve in an on-call rotation to support clients and caregivers during evenings and weekends R