Job Description
Work That Matters. Support That Lasts. At VisionQuest (VQ) , we serve children, youth, and families during some of the most critical moments of their lives. Our teams help young people overcome challenges, build resilience, and move toward brighter futures. VQ is a national child, youth, and family services organization providing residential programming, community-based services, and in-home support across the United States. We partner with state and federal agencies to deliver services where the need is greatest and to strengthen the communities we serve. Every role at VQ contributes to meaningful impact. Whether working directly with youth or supporting the professionals who serve them, your work helps create opportunity and stability for the next generation. Why build your career at VQ? Purpose-driven work Every role contributes to helping children and families succeed. Fair And Responsible Compensation We are committed to transparent and equitable pay practices. Career growth opportunities Internal promotions and leadership development pathways. Professional leadership culture Accountable, supportive leadership focused on long-term success. Comprehensive Benefits Medical, Dental, and Vision coverage Flexible Spending Accounts Employee Assistance Program Company-paid Life and Short-Term Disability 401(k) with employer match At VQ, we are building more than programs. We are building careers that make a difference. The Case Aide is an essential member of the case management team, providing crucial support in coordinating services and resources for children in need. Case Aide role will involve assisting case managers in various administrative tasks, child interactions, and ensuring the smooth operation of case management processes and appointments. Essential Functions Administrative Support: Assist case managers in maintaining accurate and up-to-date child records, including documentation of services provided, progress notes, and relevant communications. Assist with children's phone calls to sponsors and family. Prepare and distribute correspondence, reports, and other documents as necessary. Assist with collecting, storing, and managing child property. Assist with the discharge process. Assist with coordinating appointments with external agencies or organizations. Follow up with children to monitor their progress and address any challenges or barriers they may encounter in accessing services. Provide input and feedback to improve case management processes and procedures. Collaborate closely with members of the treatment team to ensure coordinated and holistic support for children. Logistics and Travel Arrangements: Ensure adherence to timely travel arrangements made by case managers for a timely discharge after the case is approved for release. Ensure discharge paperwork is collected and properly filed. Assist with transporting children to appointments, as necessary. Compliance: Document all child and sponsor related interactions and communications as required by ORR. Organize and maintain files and records in accordance with VisionQuest, ORR, state licensing standards and confidentiality policies. Maintain an in-depth understanding of VisionQuest, licensing, and Office of Refugee Resettlement policies and procedures, and ensure that any updates are promptly incorporated. Other tasks and responsibilities as assigned by supervisors. Skills & Abilities Excellent interpersonal communication skills with ability to listen actively. Commitment to professional development and proactive research. Ability to work independently and as part of a team. Strong computer skills (Microsoft Office, Google Workspace, Google Drive) with the ability to learn new software. Excellent clerical skills Education & Experience Minimum of GED or High School Diploma Child welfare and/or case management experience is strongly encouraged. Qualifications Must be 21 years of age or older. Bilingual in English and Spanish is preferred. Flexible schedule (evening, weekends, holidays) to facilitate program services. Cleared tuberculosis test resu