Job Description
Overview The Case Manager provides supportive and direct intensive case management services to the homeless families residing in the Shelter. The Case Manager assesses the client’s needs and jointly develops a collaborative plan that addresses those needs. The Case Manager prepares the client for self-sufficiency and independent living and supports their transition back into the community. The Case Manager engages all clients and conferences with them when issues of noncompliance are identified. The Case Manager organizes case conferences and ensures that their clients are actively involved in their discharge planning. Responsibilities To meet or exceed all the quarterly performance targets, such as: Public Assistance and Employment, Facility Length of Stay, and Exit and Housing Placements as set annually by the Department of Homeless Services and The Salvation Army leadership. To abide by the requirements set forth in The Salvation Army Nondisclosure Agreement for Social Services Personnel. The Case Manager reports directly to the Case Manager Supervisor regarding all client engagement, social service and case work practices and client related issues. The Case Manager has the ability to accurately oversee caseload of 25 families. The Case Manager provides supportive assistance to their caseload in efforts to identify and resolve issues that interfere with the client’s ability to find placement in permanent housing. This can include but is not limited to: public assistance needs, vocational/employment needs, medical needs, mental health needs, educational needs, children’s/parenting needs, independent living skills, financial planning, etc. The Case Manager actively engages the clients in employment and public assistance outcomes. The Case Manager maintains accurate, and detailed case progress notes for every client meeting and engagement that takes place. The Case