Job Description
JOB Sheboygan County - Health & Human Services is a proud 2026 Gold recipient of Mental Health America’s Bell Seal for Workplace Mental Health, awarded for our commitment to employee mental health and well-being. Learn more about the Bell Seal at mhanational.org/bestemployers.Here is why working at Sheboygan County is for you: It is our imperative to remain an inclusive workplace. Sheboygan County is committed to attracting, supporting, and retaining a culturally diverse workforce that represents our community. Sheboygan County Health and Human Services also strives to be a trauma informed organization which fully realizes the prevalence of trauma, recognizes the effects of trauma, and responds with trauma informed policies and practices, and we are looking for staff who will help us champion this journey.Becoming a member of our growing team also means that YOU become our top priority. You will not only enjoy a dynamic work environment but a variety of perks including but not limited to the following: Generous benefits package Time off: 15 vacation days, sick time and 10 paid holidaysOther perks: Referral program, Wisconsin Retirement System, education discount and more!What to Expect: Under the general supervision of a Health and Human Services Supervisor, the Case Manager provides comprehensive case management and service coordination to individuals, children, youth, and families with a wide range of social, emotional, behavioral, developmental, and mental health needs. This position is responsible for assessing needs, determining eligibility, developing and implementing service plans, coordinating services across systems, and monitoring outcomes to support safety, stability, recovery, and overall well-being. The Case Manager works collaboratively with clients, families, internal County staff, and community partners to connect individuals with appropriate services and resources while ensuring compliance with applicable laws, policies, funding requirements, and professional standards. Services are delivered using trauma-informed, culturally responsive, and strengths-based practices that recognize the impact of trauma and promote resilience, empowerment, and effective engagement. EXAMPLE OF DUTIES The following duties are essential for this position. However, they are not to be construed as exclusive or all–inclusive. To be successful in this position, an individual must be able to perform each duty satisfactorily. Other duties may also be required or assigned.Plan, provide, arrange, and monitor direct client services under the general supervision of a Health and Human Services Supervisor, working within assigned program areas and service populations.Provide information, outreach, and assistance to individuals, families, and the public; collect and analyze information, determine service eligibility and need, and accept or initiate referrals for services as appropriate.Conduct comprehensive assessments of individuals and families to evaluate strengths, needs, risks, and priorities, including social, emotional, behavioral, developmental, and environmental factors impacting functioning and well-being.Provide case management and service coordination for children, youth, adults, and families experiencing mental health, substance use, developmental, or other human service–related challenges, with an emphasis on family systems, natural supports, and recovery-oriented outcomes.Develop comprehensive, outcome-focused service plans in collaboration with clients and their support systems; identify goals, objectives, and strategies; and secure, arrange, or authorize services and supports within program guidelines and available resources.Coordinate, facilitate, and participate in interdisciplinary and interagency team meetings with clients, families, service providers, schools, courts, and community partners to ensure shared goals, effective communication, and coordinated service delivery.Monitor, evaluate, and adjust services on an ongoing basis to ensure effectiveness, efficiency, and alignment with service plans, client needs, funding requirements, and applicable standards.Maintain complete, timely, and accurate case records and documentation in designated electronic and paper systems, including assessments, service plans, progress notes, correspondence, referrals, and required reports, in accordance with program, regulatory, and professional standards.Maintain knowledge of and compliance with applicable federal and state laws, administrative rules, funding source requirements, agency policies, professional standards, and evidence-based or best-practice models relevant to assigned programs and services.Maintain familiarity with client rights and responsibilities; ensure that rights are clearly communicated, respected, and protected throughout the course of service delivery.Provide advocacy and support to clients and families to promote access to services, reduce barri