Case Manager

SUPPORTIVE HOUSING CASE MANAGERJOB DESCRIPTION Updated February 2026 Description:Tahoe Coalition for the Homeless (TCH) seeks a Supportive Housing Case Manager to organize and provide on-site supportive services to residents living in supportive housing settings.Goal:To work as part of a multi-disciplinary team to meet the needs of resident clients to sustain housing and wellness.Specific Duties:Description Description:Tahoe Coalition for the Homeless (TCH) seeks a Case Manager to provide skilled support to individuals experiencing homelessness, at-risk of experiencing homelessness, and who are previously homeless in their efforts to obtain and maintain permanent housing.This position supports clients within housing programs such as those under DHCS Community Supports (CS) program, Housing and Urban Development (HUD) and State of California Housing and Community Development (HCD).Goal:To work as part of a multi-disciplinary team to meet the needs of clients to obtain and sustain permanent housing and wellness.Duties include the development of collaborative care management plans with clients, which support needs in the areas of physical health, mental health, substance use disorders, community-based long-term services support, oral health, palliative care, social supports, social determinants of health, and individual housing goals.Specific Duties:Provide a variety of office and field Supportive Services to a caseload of individual adult households.Maintain required records accurately, comprehensively, and in a timely manner, including data entry into the Homeless Management Information System (HMIS) and TCH's Electronic Health Record (EHR) system.Implement client-driven case plans with both short and long-term goals to meet client needs.Engage clients in a trusting and supportive treatment partnership, providing emotional support while maintaining professional boundaries.Partner with other program staff and community partners to develop and facilitate educational and life skills groups designed to enhance clients' housing maintenance, explore and resolve self-care issues, and increase clients' income and skill levels.Cultivate a working knowledge of local resources and build relationships with service partners in order to make effective referrals for clients.Participate in regular staff meetings and work closely with team members to coordinate client case plans.Provide support to each other as needed and implement activities per the case management plan, including Community Supports through CalAim as well as other community resources available to clients.Work with program participants to enhance and improve their activities of daily living (healthy cooking skills, navigating public transit, relationship building, and good neighbor skills).Provide clients with connectivity support, including email, phone, and mail services.Provide clients with transportation to and from medical and legal appointments and other activities that may enhance or improve daily living.Other Duties:This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.Other duties, responsibilities and activities may change or be assigned at any time with or without notice.Requirements Social Work, social sciences, public policy or administration, drug and alcohol counseling, or related fields.Professional experience in the field or a related field and training/education may be considered in lieu of formal education.Ability to work independently with little supervision, using professional judgment to make informed decisions in an often stressful/fast paced environment as well as in emergency or crisis situations.Excellent interpersonal skills including conflict resolution, listening, and problem-solving skills.Strong oral and written communication skills Proficiency in basic computer applications, including Microsoft Office and Google Suite, with the ability to quickly learn and navigate specialized database systems.Demonstrated digital literacy, including the ability to manage professional email correspondence, perform accurate data entry, and use web-based tools to document client interactions and generate reports Maintain professional working relationships with coworkers, clients, families, community stakeholders, and multidisciplinary providers, grantors, funders, and contractors.Effectively interact and provide services to clients, co-workers, and volunteers with diverse ethnic and cultural backgrounds and treat each individual with respect, dignity, and compassion.Have an understanding and support of Housing First principles as well as Harm Reduction Theory and practice.Physical ability to lift 25 pounds, sit, stand, bend, reach, and perform cleaning duties.The employee must be comfortable traveling in outdoor environmental conditions such as rain, snow, sleet, and temperatures typical of South Lake Tahoe and surrounding areas.Must maintai