Job Description
Position: Casework Supervisor Status: Exempt / Full-time (40 hours per week) Schedule: M-F flexible with frequent evenings and weekends Reports to: Chief Program Officer or Casework Team Lead Location: Based in New Braunfels, TX or San Marcos, TX. Travel within the Central Texas area utilizing your privately-owned vehicle (mileage reimbursed). ABOUT US We envision a world where every child thrives in a safe, stable, loving home. CASA of Central Texas (Court Appointed Special Advocates) provides high quality best interest advocacy for children and youth in the child welfare system. We train and empower community volunteers to ensure children’s needs are met and their voices lifted. We commit to strengthen the connections and well-being of children in foster care, one family at a time. CASA of Central Texas is a 501(c)(3) non-profit organization in operation since 1985. In 2023, we served 500 children (about 65% of children in care) with 210 volunteers in Caldwell, Comal, Guadalupe and Hays Counties. VALUES & PRIORITIES: CASA CenTex core values include advocacy, dedication, compassion, support, integrity, and relationships. Our strategic priorities focus on engaging community partners and stakeholders to build strong relationships; improving workforce stability and retaining operational knowledge; strengthening business practices for efficiency and effectiveness; and proactively marketing our organization to build and grow within our service area. JOB SUMMARY The Casework Supervisor provides our core services of advocacy for children and youth who have experienced abuse and neglect. By coaching, training, guiding and supporting volunteer advocates in their casework activities, this key front-line role ensures the best interests of children and youth are represented in the child welfare system. Through our supervisor-volunteer partnerships and working amongst many people with varying interests – social workers, attorneys, judges, educators, medical and mental health professionals, foster parents, the parents and families of the children, and the children themselves – we identify needed services, collaborate for positive outcomes, and ensure each child’s long-term stability in a safe home. The Casework Supervisor ensures compliance with high standards of program service and essential documentation of casework advocacy; loves working with volunteer advocates; and has a passion to share the CASA mission. The Case Supervisor exercises cultural competency in their interactions with children and families and has a working knowledge of child welfare policy and legal procedure. MINIMUM QUALIFICATIONS · Bachelor degree in social work, psychology, sociology, criminal justice or related field. · Experience in social work, child advocacy casework, volunteer coordination and direct supervision, preferred. · Strong presentation and communication skills. · Demonstrated ability to plan, organize and coordinate. · Perform independently with some supervision while at the same time working effectively as a team member. · Proficient in Microsoft Word and Excel, as well as databases. · Experience maintaining and organizing statistical information, preferred. · Expected to complete CASA training within three months of hire, or have attended training within the last three years. ESSENTIAL JOB FUNCTIONS & STANDARDS: Case Management · Lead and manage a team of volunteer advocates and, by exercising independent judgment and decision making, provide professional casework services working toward the primary objective of finding a safe and stable home for every child to whom assigned/appointed as Guardian Ad Litem. · Perform and direct casework services culminating in written and verbal court testimony in court hearings and trials, and participating in mediations, to advocate for the best interest of each child, address concerns related to each child, and make informed recommendations to improve each child’s well-being in terms of their medical care, mental health, education, housing, and permanency. · Be proficient in and ensure casework/volunteer compliance with state and federal laws pertaining to child welfare including, but not limited to, the Texas Family Code, and ensure compliance with extensive standards established by CASA of Central Texas, Texas CASA and the National CASA/GAL Association. · Follow child placement options, levels of care, and Department Family and Protective Services (DFPS) and Single Source Continuum Contractor (SSCC) policies and procedures. · Timely and efficiently identify problems in both case management and volunteer coordination and plan corrective action. · Carry and manage a caseload up to 30 cases as assigned by a district judge or child protection judge. · Coordinate casework responsibilities, incl