Job Description
The Silver Spruce is seeking motivated individuals with a strong work ethic to join our team! We are looking for enthusiastic candidates with open availability and are committed to making The Silver Spruce a welcoming environment for customers. If you're passionate, reliable and ready to learn & contribute to a fast paced environment, we would love to hear from you! Come be part of our team—we’re looking for a part-time position. Candidates must be 18+ and available to work Friday, Saturday & Sunday from 10:00 AM to 7:00 PM. Interested applicants should complete the application below and email their resumes for consideration. Key Responsibilities and Expectations Customer Interaction and Service Excellence Greet and Engage Customers : Welcome every customer promptly with a warm, professional demeanor, creating a positive first impression. Engage in friendly conversation to understand their needs and interests. Handle Inquiries Professionally : Respond to in-person and phone inquiries promptly and courteously, ensuring customers feel valued and supported. Resolve Issues Effectively : Address customer concerns or complaints with patience and empathy, escalating complex issues to the manager when necessary while maintaining a positive attitude. Sales and Transaction Management Process Transactions Accurately : Use the shop’s point-of-sale (POS) system to process purchases, ensuring accurate pricing, discounts, and payment handling. Upsell Thoughtfully : Suggest complementary items or services when appropriate, without being pushy. Negotiate Within Guidelines : For items where haggling is permitted, negotiate prices respectfully within the shop’s predefined guidelines to maintain profitability and customer satisfaction. Product Knowledge and Education Learn About Inventory : Develop a working knowledge of the shop’s inventory. Ask questions and learn while at work about the different unique items in the shop. This will help when customers request an item. Handle Items with Care : Demonstrate proper handling techniques for fragile or valuable antiques to prevent damage during customer interactions or demonstrations. Inventory and Shop Maintenance Maintain Shop Appearance : Keep the shop clean, organized, and visually appealing by dusting displays, arranging items attractively, and ensuring price tags are visible and accurate. Ensure Item Safety : Follow protocols for securing high-value items, such as locking display cases and monitoring customer interactions with delicate pieces. Team Collaboration and Communication Work as a Team : Collaborate and communicate with colleagues to ensure smooth shop operations, including covering breaks, assisting during busy periods, and sharing knowledge about inventory. Adherence to Policies and Procedures Follow Shop Protocols : Adhere to opening/closing procedures, cash handling policies, and security measures to protect the shop’s assets and maintain a safe environment. Uphold Ethical Standards : Represent the shop’s commitment to authenticity by never misrepresenting items or their value. Report any concerns about counterfeit or misrepresented items to management. Maintain Confidentiality : Protect customer information and sensitive business data, such as pricing strategies or client records, in accordance with shop policies. Work Environment and Physical Requirements Work Setting : Primarily indoors in a retail antique shop with a mix of standing, walking, and occasional lifting. Physical Demands : Ability to stand for extended periods, lift up to 50 pounds (e.g., moving small furniture or boxes), and handle delicate items with care. Schedule : May include weekends, evenings, or holidays, depending on shop hours and peak seasons (e.g., holiday shopping periods). Success Metrics Customer Feedback : Consistently positive reviews or verbal feedback from customers about service quality. Team Contribution : Positive feedback from colleagues, vendors and managers on collaboration and reliability. Cash Handling Accuracy : Minimal errors in balancing of register, documenting sales in computer system, and keeping track of vendor tags each day. Pay: $16.00 - $22.00 per hour Work Location: In person