Job Description
Job Purpose: The C&C Ops Support Specialist provides operational and administrative support to the C&C teams to ensure efficient processing of C&C activities. The role is responsible for managing C&C file administration, coordinating documentation requirements, maintaining data accuracy in operational systems, and supporting internal teams with timely case processing and follow-up. The position also supports communication with and internal and external stakeholders to obtain information and provide updates when needed. In addition, the role assists with operational system support activities and managing tickets related to operational or client inquiries. The role requires strong attention to detail, communication skills, and the ability to manage multiple operational tasks in a structured environment. Job Responsibilities Review claims and collections submissions to ensure required documentation and information are complete and accurate. Enter and maintain accurate C&C case records and documentation in operational systems. Monitor case documentation and distribute cases to ensure compliance with required operational standards. Communicate with policyholders, brokers, and service users to obtain missing documentation or clarify information when required. Support customer-related inquiries by coordinating internally with Claims, Collections, and other operational teams. Create and manage internal or external tickets related to C&C operational issues, system support requests, or customer inquiries. Participate in system testing activities and review system-generated documentation to ensure timely updates and revisions. Perform the in-office C&C check process in coordination with the C&C accounting team. Perform additional operational tasks or special assignments as required to assist the C&C teams and support operational priorities. Support operational initiatives, process improvements, or system-related projects when required. Key Experience Market knowledge: Knowledge of C&C guidelines, processes and systems Experience in documentation management and operational coordination Required Skills Strong written and verbal communication skills when interacting with external/internal stakeholders Ability to manage multiple tasks and follow structured operational processes Strong attention to detail and data accuracy Ability to coordinate effectively and follow up thoroughly Ability to work Key Requirements Associate degree, diploma or equivalent work experience preferred Minimum 2-3 years of experience in operation support, administrative coordination, customer service, or C&C support Experience working with operational systems, case management tools, or ticketing platforms is an asset Ability to review documentation for completeness, identify issues and proactively follow up. Ability to manage multiple priorities in a fast-paced operational environment Key Skills Customer service and stakeholder communication Attention to detail and data accuracy Operational coordination and task management Problem-solving and issue escalation Organizational and documentation management Team collaboration and accountability Looking for candidates that possess a basic awareness of Artificial Intelligence technologies and are enthusiastic about learning and intergrating AI into everyday business processes (Generative) Artificial Intelligence or GenAI or AI Data Analysis (Microsoft) Copilot ChatGPT Only meet some of the criteria? Please apply anyway – we want to hear from you! Total Compensation Range $56,000-$61,090 Placement within the range provided above is based on the individual’s relevant experience, skills for the role, and location. Salary ranges are only one component of our total compensation package. Benefits We value your goals and needs, at work and in life. As an associate, you’ll be supported with resources, benefits, and work-life balance so you can thrive in ways that matter to you. Featured Employee Benefits To Enrich Your Life Competitive compensation Annual bonus eligibility and/or commission structure opportunities 401(k) discretionary match of up to 6% Flexible work schedules Health and wellness benefits Paid time off for vacation, illness, Birthday Day Off and Volunteer Day Off Tuition Reimbursement Family care resources, including fertility and adoption benefits <