Job Description
Your job is more than a job. Why a Great Place to Work: You’re more than your job. Everyone is. And that’s what makes you great at your job—all the little extras you bring to work every day, the things that make you you . At LCMC Health we value those things about you, because we know that all those little extras add up to extraordinary. And we’ve built a culture that supports and celebrates the extraordinary. You’ll see it when you come to work here, in the spirit of our places and the faces of our people. And every patient we heal, every family we comfort, every life we improve is the outcome of countless little extras adding up to an extraordinary result. Join LCMC Health, and you’ll find that our everyday makes it easy to live your extraordinary. Job Profile Summary The Certified Medical Assistant is a seasoned clinical assistant who is responsible for preparing the patient for the office visit with the physician. The Certified Medical Assistant gathers and documents the appropriate information to assist the physician and/or nurse in the care of the patients. The Certified Medical Assistant has specialty specific knowledge of medications, including administration, interactions, and dosing. The Certified Medical Assistant has an understanding of specialty specific anatomy. Job Description Job Description This job description is intended to describe the general nature and level of work performed by employees assigned to this department. This is not an exhaustive list of all duties and responsibilities, and LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary. GENERAL DUTIES Customer Service Continuously displays a positive attitude that contributes to improving patient satisfaction results. Applies customer service skills consistent with LCMC’s Customer Service programs. Utilizes the service recovery process to address customers’ concerns or complaints. Treats all customers with dignity, respect, courtesy and compassion. Recognizes customer needs and begins to solve problems as soon as they are apparent. Interacts with patients, families, visitors, and fellow employees to ensure a professional and courteous environment. Displays behaviors which focus on the customer by doing what is appropriate the first time. Financial Stability Advises supervisor of current or anticipated problems. Effectively uses time and resources to accomplish their duties. Self-starter who willingly puts forth effort and time and performs tasks with minimal supervision. Resolves conflicting matters and schedules with peers and other staff. Willingly accepts assignments and completes in a timely fashion. Appropriately uses time and attendance system and adheres to related policies and procedures. Be aware of possible compliance issues, specifically concerning fraud and abuse. Report these immediately. Patient Throughput Keeps patients informed and gives periodic updates as appropriate. Within the scope of position, positively contributes to organizational goal of patient throughput. Performance Improvement Actively promotes and support LCMC’s performance improvement initiatives (i.e., participates in ongoing education, cultural change initiatives, etc.). Is receptive to differing ideas and embraces change. Verbal and written communications are clear, concise and accurate; uses positive non-verbal communication effectively. Demonstrates and actively promotes compliance with all state and federal regulatory and accrediting agencies (i.e., patient safety, infection control, HIPAA, etc.). Adheres to CHNOLA’s policies and procedures, as well as the Code of Conduct and all laws and regulations. Perform your duties in an ethical manner. Ability to work on or with teams to cooperatively reach goals. Appropriately documents in accordance with departmental and organizational policies. Able to apply job knowledge to improve work processes. Patient Care Prepares patient for office visit by collecting vital signs, pain rating, allergies, and reason for visit, prior to being seen by physician. Assess each patient for Abuse, Fall Risk, Functional Assessment, Advance Directives prior to being seen by the physician. Records allergies, vital signs, reason for visit, current medications, and social and past medical history, Abuse, Fall Risk, Functional Assessment, Advance Directives in patient record’s medical record. Obtains patient tests prior to/or after seeing the physician. Discusses plan of care with physician before, during and following patient visit. Administers treatments at the direction of the physician and documents and submits charges as required. Under the direction of a registered