Job Description
The Certified Recovery Mentor is responsible for providing peer mentoring services to clients ages 18-35, building and supporting community, and supporting the needs of the community center during open hours as needed. ESSENTIAL DUTIES AND RESPONSIBILITIES Client Engagement (35%) Effectively facilitate multiple clients’ services in private and group engagement settings. Organize and/or support activities that encourage participation of clients. Provide individualized support to clients during engagement as needed, including emotional or pro-social coaching, managing distress, navigating tools and resources, and more. Perform outreach to community partners as needed to engage new clients. Staff the community center individually or as a team as needed or as directed. Monitor behaviors of visitors to the center or client groups on an outing and react appropriately, including de-escalating heightened situations, responding to threats to safety and security, and taking other actions as needed. Service Delivery (35%) Support clients in developing and increasing their recovery capital, including social relationships, establishing connections with appropriate resources, building family relationships, and more. Support clients in navigating internal or external services, systems and resources that support their recovery. Use a variety of communication techniques, including motivational interviewing, to support clients in developing and achieving individual goals. Help clients develop an individual recovery identity. Utilize assertive engagement and intervention strategies to promote health and help clients improve their overall wellness. Manage client caseloads effectively and equitably. Provide services to clients professionally, ethically, and within 4D Recovery best practices. Communicate effectively with team members to ensure appropriate services are being provided to all clients. Report any incidents immediately to leadership to ensure immediate responses. Documentation (30%) Responsible for documenting all client service activities within the required time 24 hours. OTHER DUTIES AND RESPONSIBILITIES Attend supervision, team, and agency meetings as directed. Assist with other recovery support services as directed. This position may require handling and disposal of needles as part of clean-up duties, necessitating adherence to proper safety protocols to mitigate potential risks and ensure a safe working environment. Perform other duties as assigned. JOB/BEHAVIORAL COMPETENCIES Skilled with Conflict Management. You must possess basic essential skills related to de-escalation and conflict resolution. With a community center open to all individuals who want a safe environment, this position requires managing and overseeing all interactions between clients/community members and navigating conflict in a safe and restorative manner. Service. You must support an organizational culture that reflects the value placed on high quality client services and inter-departmental collaboration. This requires managing and maintaining excellent professionalism and ethical boundaries. MINIMUM QUALIFICATIONS AND EXPERIENCE This position typically requires a High School Diploma/GED. At least two years of continuous abstinence from all forms of drugs and alcohol, except those prescribed by a doctor (excluding marijuana based on federal laws). Two years of recovery is required per MHACBO specifications. This position requires reliable transportation or a valid driver’s license for state of residency and a driving record permitting coverage under the corporate liability policy. If driving a personal vehicle for work purposes, must also have and maintain personal auto liability coverage and complete a vehicle safety inspection. All employees driving for work purposes, regardless of whether driving a personal or agency vehicle, must complete the agency’s driving approval process before they drive for work. Must be a Certified Recovery Mentor via MHACBO or be eligible to achieve the certification within three months of hire. Lived experience related to the population being served. Understanding of multiple pathways to recovery and recovery support services. Ability to work independently and on a team. Able to establish and maintain professional boundaries while providing supportive services and building trusting relationships with clients, staff and community partners. Excellent communication, trauma-informed approach and conflict resolut