Change Management Engineer

Position Overview The Change Management Engineer designs, implements, and governs ITIL-aligned change management processes that control modifications to mission-critical systems in a highly regulated federal IT environment. The role evaluates and prioritizes change requests, conducts impact and risk assessments, and ensures changes are properly approved, scheduled, implemented, and reviewed to minimize service disruption while maintaining compliance and auditability. It works closely with operations, cybersecurity, development, and leadership stakeholders to facilitate change advisory board activities, maintain complete change records and metrics, and drive continuous improvement of change workflows and supporting ITSM tooling. Key Responsibilities Design and maintain ITIL-based change management workflows covering request intake, impact analysis, approval, implementation, validation, and post-implementation review for enterprise IT services. Evaluate change requests for technical risk, business priority, regulatory impact, and collision with other planned activities, recommending approval, rejection, or escalation to governance bodies as appropriate. Chair or support change advisory board meetings by preparing agendas, presenting high-risk changes, documenting decisions, and tracking action items for complex infrastructure and application changes. Use ITSM tools such as ServiceNow or similar platforms to log, track, and report on changes, ensuring configuration item relationships, audit trails, and implementation details are accurately captured. Develop and maintain change management policies, procedures, templates, and communications to align operational teams on standard methods, roles, and responsibilities in a highly regulated government environment. Monitor key performance indicators such as change succes