Job Description
Chief Customer Officer (CCO) About the Company Innovative provider of evidence-based care guidelines & interactive solutions Industry Hospital & Health Care Type Subsidiary of a Public Company Founded 1990 Employees 201-500 Categories Health & Wellness Health Care Biotech Healthcare Small and Medium Businesses Venture Capital Specialties healthcare consulting clinical decision support clinical admission criteria care pathways clinical criteria software medical necessity criteria care plans behavioral health chronic care home care analytics opioid management clinical guidance evidence-based medicine care guidelines and medicare compliance Business Classifications B2C About the Role The Company is seeking a Chief Customer Officer (CCO) to lead the definition and operationalization of a modern, outcomes-driven customer strategy. This executive will be a key member of the leadership team, responsible for the full customer lifecycle, including implementation, adoption, value realization, retention, and expansion. The CCO will unify various customer-facing functions into a cohesive organization, with a central focus on elevating the voice of the customer to drive strategic decision-making. The role demands a leader with a general manager mindset, capable of connecting customer outcomes to revenue performance and long-term enterprise value creation. The successful candidate will be tasked with driving measurable improvements in customer engagement and will be expected to build and maintain executive-level relationships with key customers. Applicants for the CCO position at the company should have a minimum of 15 years' leadership experience in healthcare technology, digital health, or healthcare SaaS, with a strong understanding of healthcare delivery systems and payer/provider dynamics. The role requires a proven track record in leading customer-facing organizations at scale, with a focus on retention, growth, and satisfaction. The ideal candidate will have a clinical background or significant experience working with clinical stakeholders, as well as a deep understanding of regulatory and compliance considerations in healthcare technology. Strong business acumen, including experience with P&L ownership, go-to-market strategy, and operational scaling, is essential. The CCO will be expected to lead and scale a high-performing, multi-disciplinary customer organization, and to ensure that customer insight is embedded in product development and enterprise strategy. Travel Percent Less than 10% Functions Operations