Job Description
Chaloner has partnered with the Tenement Museum on their search for a Chief Marketing and Growth Officer. About the Museum The Tenement Museum welcomes you into the homes of immigrants, migrants, and refugees and shares their stories to inspire connections between the past and present and to build a more inclusive and expansive American society. In our two historic tenements, visitors and K-12 students explore the homes of diverse families with roots all over the world, who lived in New York City between the 1860s and the 1980s. We offer interactive guided tours of our buildings and the iconic Lower East Side neighborhood. The Museum welcomes more than 220,000 visitors annually and operates with a staff of 60 full-time and 60 part-time employees and a $13 million operating budget. With a beloved retail shop, a robust portfolio of public programs, and a growing digital presence, the Tenement Museum stands at an exciting inflection point. The current strategic plan calls for expanded investment in marketing, development, and audience growth. The incoming Chief Marketing and Growth Officer will be a founding architect of that next chapter. The Role The Tenement Museum seeks a growth-minded, collaborative, and mission-driven Chief Marketing and Growth Officer (CMGO) to join its Senior Leadership Team. Reporting directly to the President, the CMGO will be a strategic partner to colleagues across the organization, helping to build a shared culture of marketing and sales that deepens audience engagement, grows revenue, and amplifies the museum’s mission. Situated in one of the world’s most dynamic cities, this role carries enormous opportunity to re-engage New Yorkers, attract new and diverse audiences, and position the museum as an essential destination for locals and visitors alike. This is both a big-picture leadership role and a hands‑on position that requires someone equally comfortable setting strategy and rolling up their sleeves to execute it. A central part of this role is driving earned revenue and visitorship. The CMGO will have direct responsibility for growing ticket sales, membership, retail performance, and events revenue, and will be a key partner to the Chief Development Officer in supporting philanthropic growth. The CMGO will oversee the museum’s marketing, visitor services and retail team and manage outside vendors including designers, PR firms, and digital specialists. This leader will partner closely with the senior team, including the President, Chief of Staff, and Chief Development Officer, and will work closely with colleagues already driving digital projects and development integration to build a cohesive, organization-wide approach to engagement. The ideal candidate is energized by growth and the prospect of building something. They bring a genuine passion for the museum’s mission, a deep curiosity about New York City’s evolving audiences and tourism landscape, and an entrepreneurial mindset that turns compelling stories into measurable results. Core Responsibilities Audience Development and Revenue Growth Develop marketing strategies that drive ticket sales, membership, retail revenue, events, and philanthropic support. Develop strategies to re‑engage New York City residents and shift the perception of the museum as a destination for repeat visits, membership, and ongoing programming, not just a one‑time field trip. Identify and cultivate target audiences, including New Yorkers, domestic and international tourists, school and college groups, repeat visitors, members, donors, and media. Leverage the museum’s CRM (Salesforce) and data infrastructure to build segmented, proactive outreach to key audiences and convert existing visitors into long‑term supporters. Co‑create KPIs with senior leadership and staff that reflect seasonal needs and realistic growth targets, including metrics around repeat visitation, membership growth, New Yorker engagement, and revenue from events and public tours. Vision, Strategy, and Storytelling Partner with colleagues to build a shared, organization‑wide culture of marketing rooted in the museum’s mission and stories. Develop and guide a marketing and communications strategy that is both ambitious in vision and grounded in the realities of the museum’s audiences and seasons. Champion the museum’s brand with consistency and creativity, ensuring its voice is compelling and cohesive across every platform and touchpoint. Stay curious and connected to what is happening in New York City and beyond, understanding tourism trends, cultural moments, and civic conversations, and finding ways to bring the museum into them authentically. Content, Digital, and Communications Oversee the creation of emotionally resonant content that reflects the centrality of immigrant, migrant, and