Job Description
Who you are You have 4–6 years in strategy, consulting, or operations at a high-growth company You’re energized by ambiguity and love turning chaos into clarity You have experience leading complex, cross-functional projects with measurable results You’re deeply analytical and systems-oriented but practical and grounded You thrive working with executives and can influence without authority You believe in customer-first thinking even when behind the scenes You embrace the reality of high-ownership roles: when priorities demand extra time or weekend effort, you step up without resistance and take pride in delivering results What the job involves We’re hiring a Chief of Staff to amplify the impact of our CEO and executive team. This role is a force multiplier to the CEO and a unifying operator across the senior leadership team The Chief of Staff exists to increase speed, clarity, and execution quality across Raycon by owning people processes, operating rhythms, and strategic follow-through, often independently and without being asked. You will be evaluated not on activity, but on leverage and outcomes Act as a true extension of the CEO by prioritizing, structuring, and executing strategic initiatives while maximizing the CEO’s time, focus, and energy Anticipate needs, surface risks, and drive follow-through Actively optimize people, processes, and systems across the business, particularly in HR, recruiting, and cross-department collaboration Design, implement, and continuously improve people and operating processes, with a strong emphasis on HR, recruiting, and leadership workflows Drive adoption of tools, AI automations, and systems (e.g., workflow automation, documentation, internal tooling) that materially improve efficiency and clarity Facilitate weekly executive meetings, quarterly planning, and ongoing accountability against priorities Own internal communications, board prep, investor updates, and high-stakes executive materials Identify organizational blockers and inefficiencies and act on them with urgency and sound judgment Deliver direct, thoughtful feedback and apply feedback immediately when received Lead recruiting directly for priority roles and support broader org design and scaling efforts What Success Looks Like: The CEO’s time and energy is protected and leveraged toward the highest-impact work Company-wide operating cadence is clear, aligned, and effective Recruiting and operational systems measurably improved within first 90 days by reducing time to fill roles and increasing applicants’ satisfaction score with Raycon’s interview process Clear focus on the highest-leverage workstreams and metrics to move the needle Proven ability to take on increasing bandwidth and responsibility without sacrificing quality Analyze CX team tools and staffing structure, provide recommendations to optimize productivity by rolling out AI automation Better automate recruiting from screening to final interview with streamlined processes and AI tools Create go-to-market plan for a new custom product line Audit inventory and supply chain workflows to reduce overstock and prevent outages Design and facilitate senior leadership meetings across departments to drive clarity, decisions, and accountability The application process Initial Call: Intro with a team member focused on culture fit and your experience (30 minutes) CEO Interview: A conversation with our CEO to dive deeper into your prior experience (30 minutes) Case Study: A practical exercise tailored to the role, designed to highlight how you think and create Final On-site Round: Visit us in the office, meet the team, and learn more about our cross-functional team leaders