Chief Operating Officer

Job Description MDG is a national, full-service marketing solutions partner with deep specialization in multi-location businesses. We have extensive experience in helping businesses develop winning growth strategies that harness the power of scale and drive marketing and operational efficiency. As the Chief Operating Officer, you will be responsible for operational execution, organizational accountability, and client delivery excellence across MDG. This role owns the translation of strategy into results by ensuring teams, processes, technology, and resources are aligned to grow revenue, improve margins, and enhance client retention. The COO will lead MDG's day-to-day operations while modernizing the agency's operating model. This role is highly hands-on, outcomes-oriented, and critical to the company's 2026 strategy and long-term growth. Problem solving, technical familiarity, autonomous and entrepreneurial spirit combined with strong leadership skills, will be required to effectively manage our marketing and web development processes with the goal of 100% client success. Currently, we follow a hybrid schedule with remote work on Mondays and Fridays, and in-office work Tuesday through Thursday at our Boca Raton, Florida location. Our scheduled working hours are 9am-6pm on all work days. DUTIES AND RESPONSIBILITIES: Operational Leadership & Accountability Own all agency operations including account management, project management, creative, media, digital, and technology teams Establish clear accountability frameworks, performance standards, and operating cadences Ensure work is delivered on time, on budget, and at agreed quality levels Establish team productivity standards, tracking, and reporting with clear accountability Continuously identify opportunities for process improvement and efficiency, ensuring that the agency operates smoothly and mee