Job Description
The Chief People & Culture Officer (CPCO) serves as a strategic executive leader responsible for developing and implementing people-centered strategies that support the organization’s mission, values, and operational goals in serving individuals with intellectual and developmental disabilities (I/DD). The CPCO leads all aspects of human resources, organizational culture, workforce development, employee engagement, leadership development, compliance-related personnel practices, and talent management. This role partners closely with executive leadership to cultivate a high-performing, inclusive, mission-driven workforce that supports quality outcomes for individuals receiving services under Pennsylvania Chapters 6100, 6400, and 2380 regulations. The CPCO champions a culture of accountability, collaboration, dignity, respect, and continuous improvement while ensuring compliance with applicable labor laws, regulatory requirements, and best practices in nonprofit human services. Essential Duties & ResponsibilitiesStrategic Leadership · Serve as a member of the executive leadership team and contribute to organizational strategy, planning, and decision-making. · Develop and execute comprehensive people and culture initiatives aligned with the organization’s mission and strategic goals. · Lead workforce planning efforts to support organizational growth, retention, succession planning, and operational stability. · Advise leadership on organizational development, employee engagement, change management, and culture-building initiatives. Human Resources & Talent Management · Oversee all HR functions including recruitment, onboarding, compensation, benefits, performance management, employee relations, leave administration, and policy development. · Develop strategies to recruit, retain, and support a qualified workforce in a competitive human services environment. · Ensure equitable and inclusive hiring and employment practices. · Monitor staffing trends and turnover metrics and implement retention strategies to improve workforce stability. Compliance & Regulatory Oversight · Ensure HR and personnel practices support compliance with Pennsylvania Chapters 6100, 6400, and 2380 regulations. · Collaborate with program and compliance leadership to support licensing, audits, incident management, training requirements, and corrective action initiatives. · Maintain compliance with federal, state, and local employment laws and nonprofit regulations. · Support risk management and workplace investigations as needed. Culture & Employee Engagement · Foster a mission-driven, values-based organizational culture that emphasizes respect, inclusion, accountability, and person-centered practices. · Lead employee engagement initiatives, recognition programs, wellness efforts, and diversity, equity, and inclusion strategies. · Promote trauma-informed and culturally responsive workplace practices. Leadership Development & Training · Oversee employee training and professional development initiatives. · Support leadership coaching, supervisory development, and succession planning across the organization. · Ensure training systems align with regulatory and operational requirements for I/DD services. Operational & Administrative Leadership · Develop and monitor departmental budgets, goals, and performance metrics. · Utilize HR data and analytics to support strategic decisions and organizational improvements. · Ensure HR systems, records, and processes are efficient, confidential, and compliant. Required Qualifications · Bachelor's degree in human resources, Organizational Leadership, Business Administration, Public Administration, or related field. · Minimum of five (5) years of senior-level management experience in human services, healthcare, nonprofit administration, or related fields. · Demonstrated experience working within organizations serving individuals with intellectual and developmental disabilities (I/DD). · Working knowledge of Pennsylvania Chapters 6100, 6400, and 2380 regulations. · Strong knowledge of employment law, HR best practices, organizational development, and employee relations. · Proven leadership, strategic planning, and team development experience. · Excellent communication, interpersonal, and conflict-resolution skills. Preferred Qualifications · Master's degree in human resources, Organizational Development, Public Administration, or related fields. · SHRM-SCP, SHRM-CP, SPHR, or comparable certification. · Experience in nonprofit or Medicaid-funded service environments. · Exp