Job Description
Introduction When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than one million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults. We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind. This Statewide recruitment is opened to allow candidates to apply and establish a list of eligible candidates to be used to fill current and future vacancies occurring throughout Maryland Department of Human Services, including in our Local Department of Social Services and regional Offices of Child Support throughout the State. GRADE 16 LOCATION OF POSITION Caroline County Department of Social Services Office of Child Support Administration 300 Market St. Denton, MD 21629 Main Purpose of Job Child Support Specialist Supervisor (Current Position): The main purpose of the Human Service Specialist V Supervisor position is to promote family well-being and self-sufficiency by assigning, reviewing and approving work of Child Support staff; training Child Support staff; providing supervision to the Non-Custodial Parents Employment Program (NPEP) and Parents as Partners Program (PAP) staff; and supervise the Child Support Specialist’s (CSS) in the Enforcement Unit. Nature Of Work: A Human Service Specialist V Supervisor is the expert staff level of work in the field of human service program administration. Employees in this classification conduct studies and analyses of agency programs, procedures and organizations and makes recommendations to improve system efficiency and operations. Employees in this classification specialize in one or more human service program areas, such as program planning or evaluation, child support, child welfare, adult services, family investment, aging, energy assistance, federal compliance, Title IV-E program, or volunteer program administration. Employees in this classification function as a technical subject matter expert in a specific human services program with responsibility for program administration. Employees in this classification supervise professional and/or staff. POSITION DUTIES Child Support Specialist Supervisor (Current Position): Supervises Directs, assigns, monitors, disciplines, schedules, assists, delegates, trains, reviews work and provides guidance to Parents as Partners/Non-Custodial Parent Employment Program case manager, Child Support Specialist’s (CSS) in the Enforcement Unit and ensure customer service goals are met. Monitors and delegates workloads for staff supervised to meet program and case processing timelines, data reliability/accuracy targets and program performance goals in Child Support, Non-Custodial Parent Employment Program, and Parents as Partners Program as required by Federal, State or local laws, regulations, policy. Allowing for proper allocation of NPEP & PAP Budget. At all times, the incumbent will provide customer service to both internal and external customs that meets or exceeds the standards set by the Department. Assign, review and approve work of Child Support staff and provide training. Review for accuracy and timeliness, and monitor cases selected for Data Reliability Audits, Quality Control Reviews, or other reviews as instructed in accordance with current Federal, State or local policy as measured by supervisory review of appropriate management reports, CSES screens, or other management tools. Maintain caseload within current policies, procedures, and timelines. Monitors and delegates workloads for enforcement and fiscal staff supervised to meet program requirements, data reliability/accuracy targets and program performance goals as required by Federal, State or local laws, regulations, policy. Examples Of Work: Plans, organizes, assigns, reviews and approves the work of professional and/or support staff. Supervises professional and/or support staff. Functions as a technical subject matter expert in a specific human services program, such as program planning or evaluation, child support, child welfare, adult services, family investment, energy assistance, federal compliance; Title IV-E program, or volunteer program administration. Administers a human service program with responsibility for the pla