Job Description
Description Position at Windward Consulting Windward Consulting is an Elite ServiceNow Partner that delivers real-world Service Reliability solutions using a unique blend of expert process knowledge, technology insight, and deep operational experience. This combination of skills is grounded in a product- and vendor-agnostic approach that enables Windward to serve as a trusted partner to some of the world’s leading businesses and U.S. government agencies. Since our inception in 1997, Windward has supported over 500 clients worldwid e and more than 3,500 projects. Our dedication to excellence is reflected in our industry -leading metrics. Windward has a Customer Satisfaction (CSAT) score of 5.0 and an Employee Net Promoter Score ( eNPS ) of 82, demonstrating our commitment to both client success and employee engagement. We foster a culture of teamwork, innovation, and ongoing learning—empowering our consultants to tackle complex challenges for innovative clients. If you’re passionate about technology and eager to make a difference, Windward is the ideal place to elevate your career. Our ServiceNow practice has a career opportunity for a ServiceNow Developer supporting the Global Solutions Management – Operations. This contract includes the Operations, Sustainment, Maintenance, Repair, and Defense of the Defense Information System Network (DISN) within the DOD Information Network (DODIN). Candidate must be able to be on site at Fort Meade, Scott AFB, or Hill AFB daily. At a minimum, a Secret clearance is required upon the start of employment and within 14 days following the start date the employee must obtain their Security + certification. As Sr. ServiceNow Developer you will perform configuration, development, support, and maintenance of the ServiceNow implementation. Works with external and internal stakeholders to understand, propose, and deliver digital transformation solutions with emphasis on request fulfillment, automated workflows through ServiceNow Service Catalogs and key ITIL processes like Request, Incident, Problem, Change, Knowledge, and other modules. Primary Responsibilities Support the standup, configuration and implementation of ServiceNow’s ITSM, OMT, TSM, TSOM, and Workforce Management Capability modules. Create and maintain Forms, Reports, Views, Workflows, Groups and Roles Create, maintain and enhance Dashboards and reporting, including scheduled reports Create and configure tool integrations with ServiceNow (Elastic, Netcool, Kafka, etc) Coordinate and support application and platform upgrades Assist with design, creation and cataloging of business process flows Work with other members of the ServiceNow development team to propose solutions based on business needs and strategies Perform the necessary tasks to design and configure ServiceNow functions to meet operational needs Support business process re-engineering activities to move ticketing and order management capabilities into ServiceNow Identify trends and find patterns in unstructured and semi-structured customer data that can be used to create a more positive customer experience and increase overall network performance Interact with the customer to address Systems Engineering technical considerations and associated problems, issues or conflicts Developing, configuring, and customizing the ServiceNow platform to fit business requirements. Troubleshoot and resolve problems. Orchestrate and automate tasks. Responsible for the design and build of ServiceNow Applications and integration to other applications and platforms, including architecture, languages, best practices, and methodologies in an Agile Scrum environment. Provide strong development and project on-track and on-task and collaborate on an ongoing project in both new and enhancements development between engineers, developers, analyst, and other team members. Follow, maintain, and apply documentation best practice policies, procedures, and process throughout ServiceNow development. Collaborate with cross-functional teams to gather input to support ongoing business needs for Service Now configuration, implementation, and support. Review and apply any additional UI/UX requirements from external and internal team and align into ServiceNow development. Utilizes available programming methodologies and languages and adhere to coding standards, procedures and techniques while contributing to the technical code documentation. Support data migration as needed. Design and implement solutions following established Configuration Management policies and standards. Integrate data from multiple data sources into a unified CMDB, ensuring data quality and integrity are maintained. Works